Dedicated Direct Support Professional adept in building patient rapport and carrying out basic health, social, technical, and wellness tasks to ensure patient comfort and safety. Aiming to secure new role which will leverage passion for altruism illustrated across 10 years of experience in healthcare.
managing inbound and outbound calls to respond to inquires and resolve concerns. Assist callers with questions in regards to the case specific details.
forward emails and request so specific parties to ensure issues are addressed. responded to questions and followed up on customer interactions.
Validated data and resolved problems related to system- generated information.
completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company crm.
Consistently met identified team and client proformance metrics, goals, and deadlines.
provided solutions, recommendations, and replacements using an empathetic approach and demeanor.
responded to concerns or complaints of members by taking prompt action, investigating, and resolving wide range of issues.
responded to customer questions and complaints and documented customer communications.
utilized organization's computer system to look up and record information concerning a members account.
Answered calls or emails from Customers and assisted with special requests or resolving complaints.
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