Qualified csr with 12 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Inventory control and record keeping
Food service background
Strong work ethic
Passion for customer satisfaction
Conflict resolution techniques
Marketing and advertising
Point of Sale (POS) system operation
Proven cost-control expert
to Current HD Supply – Indianapolis,
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
to 06/2003 Midwest Presort – Indianapolis,
In charge of total operation of sorting of U.S. mail.
Strengthened company's business by leading implementation of total revamping of how to pick up mail (drivers) to the sorting of the mail to be processed.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Worked directly with owner to achieve this.
Exceeded company objectives
Hired and trained staff.
to 09/1995 Steak and Ale – Indianapolis,
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
High School Diploma: 1978Penn HIgh School-
Real Estate Agent: 2004Indiana Board Of Realtors-