Csr Resume Sample

Jessica

Claire

resumesample@example.com

(555) 432-1000

100 Montgomery St. 10th Floor

Summary

Dedicated CSR talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 7 years of experience in quickly resolving ANY issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in CSR industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Customer relations
Clerical support
CSR regulations knowledge
Data evaluation
Process optimization
Retail sales customer service
Microsoft Office expertise
Business development understanding

High-energy attitude
Inbound and outbound calling
Office equipment proficiency
Schedule mastery
Call center experience
Quality assurance controls
System implementation

Education and Training

FIRST CHRIST CHRISTIAN ACADEMY New Orleans, LA Expected in 05/2010 High School Diploma

Experience

Vca Antech, Inc. - CSR
Cambridge, MD 10/2020 - 04/2021

Worked with CSR to develop customer service improvement initiatives.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in % reduction in complaint calls.
Exceeded company productivity standards % on consistent basis, handling more than % of quota each day.
Reviewed account and service histories to identify trends and issues.
Assisted approximately 400 customers each with questions.
Answered 400+ inbound calls per day and directed to designated individuals or departments.

Vca Antech, Inc. - CSR
Campbell, CA 02/2016 - 08/2020

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Upheld privacy and security requirements established by regulatory agencies.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Answered customer questions and addressed concerns, resulting in % reduction in complaint calls.
Exceeded company productivity standards % on consistent basis, handling more than % of quota each day.
Reviewed account and service histories to identify trends and issues.
Assisted approximately customers each with questions.
Answered + inbound calls per day and directed to designated individuals or departments.
Set up and activated customer accounts to maintain QA satisfaction levels.

Pacific Seafood - Office Assistant
Newport, OR 03/2011 - 02/2016

Tracked office stock and maintained inventory in neat and organized fashion.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Posted open positions on company and social media websites.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Processed paperwork efficiently to support smooth office procedures.
Answered approximately phone calls daily and pleasantly welcomed visitors to office.
Maintained business records by updating customer information.
Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Monitored calendars and scheduled appointments based on availability and established load limits.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

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Resume Overview

School Attended

FIRST CHRIST CHRISTIAN ACADEMY

Job Titles Held:

CSR
CSR
Office Assistant

Degrees

High School Diploma

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