CSR Resume Example TTEC - San Antonio, Texas

CSR

Summary

Excellent team builder Lloyd Smith | | To Whom It May Concern: I am interested in applying for the position that is currently open with your company. I have experience in various construction fields, to which include commercial and residential construction which I started as a laborer and quickly moving up to contractor. I am a 2013 graduate of Calallen High School. For the last few years, I have worked as a Residential and Commercial construction. During my time as a contractor, I have pulled jobs that have awarded my employees with over 100,000 dollars' worth of work. I hope that this brief summary provides a quick overview of what I hope to accomplish with your company. Talented Certified Shorthand Reporter with 5 years of experience transcribing information using shorthand. Successful in operating a motorcycle with efficiency to capture verbatim records. Expert proofreader and editor with proficiency in grammar, spelling and punctuation rules which provides pristine documentation.

Skills

Lloyd C. Smith
November 2020 – Today
Customer service representative, Teletech New york SOH
Answer phones and provide various insurance information
Organize documents online
Make monthly call quota
Transfer calls to appropriate locations
January 2017 – feburary 2018
Customer service representative, advanced auto parts
Answer phones and seal sales to multiple mechanic shops
Organize inventory online and in store
Make monthly sales quota
Deliver occasional parts to various shops in the area
Organize sale paperwork in file cabinets
April 2015 - december 2016
Team leader, aspire construction
Haul lumber and tools from site to site
Install windows, doors, siding, and roofing
Keep records on worker pay and hours
Follow established safety rules and regulations and maintain a safe and clean environment.
Specifications in blueprints, sketches, or building plans to prepare project layout and determine dimensions and materials required.
Measure and mark cutting lines on materials, using a ruler, pencil, chalk, and marking gauge.
Shape or cut materials to specified measurements, using hand tools, machines, or power saws.
Install structures or fixtures, such as windows, frames, floorings, trim, or hardware, using carpenters' hand or power tools.
March 2014 – march 2015
Mechanic, american compressors
Repair compression engines for the oil field
Buff and polish compression engines

Reference parts online
Operate fork-lift
Organize shop by parts and serial numbers
June 2013 – march 2014
Manager, papa johns
File paperwork on inventory
Hire and dismiss employees
Make employee schedules for Drivers, Cooks, and Customer Service Representatives
Store various data on Microsoft Excel and Word
Speak at local manager meetings
2009-2013
Diploma, calallen high school
Corpus Christi, TX
Team Player
Hard Working
Motivated
Creative
Dedicated
Inspiring
Open to Change
Bilingual
Eager to take on Challenges
Service orientated
Excels on Microsoft Office
Goal Setter
Experience with Multiple Computer Applications
Critical Thinker
C, Hardware, Computer Applications, Customer Service, Dimensions, Doors, Drivers, Fork-lift, Hand tools, Insurance, Inventory, Layout, Team leader, Mark, Materials, Mechanic, Meetings, Microsoft Excel, Microsoft Office, Windows, Word, Oil, Pencil, Polish, Power tools, Safety, Sales, Team Player, Answer phones

Experience

CSR, TTEC, November 2020-CurrentSan Antonio, TX

Assisted approximately 322 customers each day with insurance questions.
Assessed customer needs and upsold products and services to maximizeinsurance sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Exceeded company productivity standards 100% on consistent basis, handling more than 110% of quota each day.
Upheld privacy and security requirements established by insurance regulatory agencies.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Mechanical Technician, Firestone, August 2019-October 2020San Antonio, TX

Orchestrated tooling changeovers, setups and repairs to minimize downtime and improve productivity.
Set and installed vessels and exchangers.
Cleaned, repaired and installed tank equipment, such as gaskets and internal and external valves.
Operated pressure pumps, air electrical equipment and mechanical equipment.
Operated pressure pumps according to manufacturer specifications and safety rules.
Diagnosed mechanical problems and determined solutions to correct concerns.
Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
Troubleshot, diagnosed and repaired engineering equipment.
Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
Installed, fit, cleaned and repaired external and internal equipment on tanks, including valves, caps, hoses, pumps and gaskets.
Contacted vendors to procure equipment and tools to meet organizational demand.
Provided IT and software trouble-shooting support to rest of the organization.

Make-Ready Mechanic, Coyote Powersports, June 2017-December 2018San Antonio, TX

Implemented quality assurance and safety standards and maintained compliance with construction contract documents and contractor safety program.
Scheduled orders to meet production goals and formed action plans to handle time component constraints.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Operated hand trucks, forklifts and scissor lifts.
Completed product assembly according to standardized procedures.
Inspected finished products for quality and adherence to customer specifications.
Set up and operated production equipment according to daily work orders and safety procedures.
Assisted assessment of finalized product development to maintain QC standards.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
Built and packaged products to comply with multiple work orders and deadlines.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.

Education and Training

High School DiplomaCalallen High School, , Corpus ChristiTXApril 2013

Resume Overview

Companies Worked For:

TTEC
Firestone
Coyote Powersports

School Attended

Calallen High School

Job Titles Held:

CSR
Mechanical Technician
Make-Ready Mechanic

Degrees

High School Diploma

CSR Resume Example

Resume Score: 80%

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