CSR Resume Example
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CSR
Summary
Creative professional with extensive reporting experience from concept to development.
My
experience has run the gamut - from nursing to corporate retail to
logistics & transportation. These experiences have
taught me to act effectively, efficiently and
independently.
Highlights
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Accomplishments
- Received a companywide award for increasing state scanning from 70% to 96% within 4 months.
- Increased client data entry from 30 orders a day to 60 orders by implementing process change
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Experience
08/2014 - 06/2015
Sbm Management － O'fallon , MOCSR
- Customer Service on all levels including order entry for both domestic and international clients.
- Data entry & maintenance.
- Invoicing
- Research and Resolution of delinquent accounts for collection.
- Research and resolve order disputes.
- Document work instructions and trained new teammates.
- Develop new teammates on proper process and procedure.
- Interface with warehouse personnel providing ASN and RGA files for inventory maintenance as well as assisting with problematic orders.
- Liaison between customer and client as well as client and warehouse.
- Maintained accurate information in 3 applications including Syspro, Red Prairie and company's proprietary software “ROSS”.
- Ensured all orders received by 4pm are entered and released to the warehouse and update manager accordingly.
08/2005 - 07/2014
Thrivent Financial For Lutherans － Lakeville , MNOperation Specialist
- Manage morning distribution routes in absence of Terminal Manager.
- Provide direction to contractors and warehouse personnel.
- Driver Liaison including driver contracting
- Dispatch on demand orders as needed
- Troubleshoot problem scanners and various IT issues for terminals statewide
- request replacement scanners statewide
- Maintain Scanner/Equipment inventory
- Manage multi-tier projects as assigned.
- New client set up
- IT equipment roll outs and system upgrades
- Ensure TSA contractor compliance at Branch Level
- Maintain terminal information in the proprietary software system including route adjustments, inventory control, and settlement requirements.
- Develop and maintain reporting on Branch, Regional and Corporate levels.
- Update bank client transportation schedules.
- Review daily reporting for operational compliance as well as monitor transportation application for changes.
- Provide training for associates and independent contractors on equipment usage
- Maintain barcode system statewide.
- Maintain daily tracking/status reports to a variety of clients.
- Investigate and provide analysis of delivery failures and issues.
- Maintain warehouse work flow ensuring product inventory is rotated, stored and distributed properly.
- Audit Independent Contractors for Chain of Custody Compliance.
08/1994 - 07/2005
Five Star Quality Care, Inc. － Dover , DEAdministrative Assistant/Support Assistant/Help Desk Coordinator
- Develop and maintain various reports used by upper management to evaluate departmental efficiency.
- Provide administrative and operational support to the Director of Special Technical Services through daily phone/email correspondence with field management, project managers and other corporate associates.
- Manage project completion under the direction of a Project Manager.
- Develop and maintain departmental informational sources stored in an Access Database.
- Track completion and documentation of Technician Merit Reviews
- Develop, implement and maintain an electronic tracking system for Field Manager monthly bonus.
- Assist with travel arrangements.
- Maintain vehicle and personnel files for division.
- Provide Administrative and Operational support to Regional & Area Managers.
- Provide first level technical phone support to stores and corporate headquarters.
- Systems supported include LAN, Network, phone, software applications, Desktop and laptop PC hardware and POS and information kiosks.
- Created Access database used to maintain and track company False Alarms incidences for 600+ locations.
- Creation of an interface between Access and PeopleSoft used to process payment of false alarm fines and permits.
- Excel templates designed to allow data dumps from the security company's website.
- Dispatch emergency response teams/technicians as reported by both store locations and helpdesk.
03/1983 - 08/1994
MCV Hospital － City , STATELPN
- General Nursing Medical/Surgical Oncology
- General Nursing Newborn ICU
Education
Chesterfield County Technical CenterCity, StatePractical Nursing
Meadowbrook High SchoolCity, StateHigh School Diploma: General Studies
Skills
Administrative to Director level, clients, Customer Service, databases, delivery, direction, documentation, email, phone support, Help Desk, instruction, inventory maintenance, inventory control, Invoicing, medication administration, Access, Access Database, Excel, Nursing, order entry, PC hardware, PeopleSoft, POS, processes, Quality, reporting, scanners, transportation, travel arrangements, Troubleshoot, upgrades, Report Development/Maintenance/Management and Distribution, Microsoft Office Suite, Microsoft Access and multiple other Market and Proprietary applications, Incident/Crisis evaluation and response, Access Database development, maintenance, analysis and distribution, Ability to easily learn new technical, operational or administrative skillset, Process oriented, but can initiate own process in absence of current processes, TSA Certified, HIPAA Certified, Branch Management
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Resume Overview
School Attended
- Chesterfield County Technical Center
- Meadowbrook High School
Job Titles Held:
- CSR
- Operation Specialist
- Administrative Assistant/Support Assistant/Help Desk Coordinator
- LPN
Degrees
- Practical Nursing
High School Diploma : General Studies
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