LiveCareer-Resume

csr resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Retail sales customer service
  • Conflict mediation
  • Fleet dispatching
  • Project management abilities
  • Store maintenance
  • Shipping and receiving understanding
  • Courteous demeanor
  • Stockroom procedures
  • Product organization
  • Schedule mastery
  • Quality assurance controls
  • High-energy attitude
  • Clerical support
  • Microsoft Office expertise
  • Customer relations
  • Technologically savvy
  • System implementation
  • Call Center Operations
  • Transportation solution development
  • Route management
  • Business development understanding
  • Quality control
  • Inbound and Outbound Calling
  • In-store support
  • Process optimization
  • Promotional support
  • Adaptive team player
  • Problem-solving abilities
  • Office equipment proficiency
  • Data evaluation
Experience
CSR, 08/2021 - Current
Sbm Management Ontario, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Upheld privacy and security requirements established by CINCH regulatory agencies.
OFFICE MANAGER, 01/2018 - 06/2021
Vizio Eagle Ford, TX,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • Planned for major business changes, including system conversions and office moves.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Managed office budget to handle inventory, postage and vendor services.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Cultivated community relations and worked with teams to optimize programs.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Customer Service Cashier, 10/2017 - 12/2017
Best Buy Greenfield, WI,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and seafood orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Stayed up to date on current item discounts to support promotions.
  • Redeemed promotional coupons and food stamps and figured discounts.
Assistant, 04/2015 - 08/2017
Carlyle Washington, DC,
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Organized personal tasks to free up executive to handle professional matters.
  • Handled data entry tasks with high levels of speed and accuracy.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Coordinated resources, documents and schedules to meet challenging deadlines.
  • Monitored sales performance data, updating spreadsheets with information to assist review and analysis.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Produced timely and accurate status updates and routine inquiry letters.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained positive working relationship with fellow staff and management.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Updated business forms to streamline processing and improve efficiency.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
Education and Training
GED: , Expected in 07/2015
-
Ged Testing, Tx - ,
GPA:
Status -

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Resume Overview

School Attended

  • Ged Testing, Tx

Job Titles Held:

  • CSR
  • OFFICE MANAGER
  • Customer Service Cashier
  • Assistant

Degrees

  • GED

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