attend college for a year and a half attending classes like oral communications English 1, and 2 also, medical terminology , in high school was vice president of our ffa chapter. complected CNA training.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries about healthcare.gov and about the Affordable care act in a timely and accurate fashion.Maintained up-to-date records at all times and followed policy on how to protect customers PII and PHI. Read customer service call script within specified time frames to answer questions. my skills for this job includes navigating multiple screens, using Microsoft excel, word, and office, use avary multi-line telephone, connect with translators, make out bound calls to our internal support group, escalating customers issues about healthcare.gov or if they have had a issue with their health coverage or the insurance company. Also use my customer service soft skills to give them the best service possible.
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