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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Customer Contact Agent talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 2 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Credit card payment processing
  • Adaptive team player
  • Retail sales customer service
  • Courteous demeanor
  • Clerical support
  • Customer relations
  • Sales expertise
  • Promotional support
  • Problem-solving abilities
  • Inbound Calling
  • Call Center Operations
  • Conflict mediation
Experience
05/2020 to Current
CSR United Community Bank Brunswick, GA,
  • Answered inbound customer calls and responded to inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Responded to customer questions about products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Listened to client concerns and asked questions to better understand needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
04/2018 to 12/2020
Cna Bayada Home Health Care Lancaster, SC,
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Used mobility devices to transport patients.
  • Provided support with bathing, toileting, grooming, and washing.
  • Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
  • Assisted over 20 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Completed daily patient charting on computer with company software
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using company software.
  • Helped patients with personal care needs such as feeding, grooming and toileting.
  • Performed basic treatments such as passive range of motion, simple dressing changes, skincare, thermal applications, non-sterile soaks, perineal care and glucose testing.
  • Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Delivered nursing assistance to residents in 148-bed nursing care facility.
  • Facilitated games and other activities to engage long-term patients.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
12/2018 to 05/2019
CNA Bayada Home Health Care Land O Lakes, FL,
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Used mobility devices to transport patients.
  • Provided support with bathing, toileting, grooming, and washing.
  • Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Assisted over 20 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Maintained composure and efficiency during rapid response situation and emergency codes.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using company software.
  • Helped patients with personal care needs such as feeding, grooming and toileting.
  • Performed basic treatments such as passive range of motion, simple dressing changes, skincare, thermal applications, non-sterile soaks, perineal care and glucose testing.
  • Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
  • Delivered nursing assistance to residents in 120[Number]-bed nursing care facility.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
01/2011 to 10/2012
ICT Pharmacy CSR ICT Group City, STATE,
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about all product lines and services offered by company.
Education and Training
Expected in 12/1990
GED:
Clovis Adult School - Clovis CA,
GPA:
Certifications
  • Certified CNA

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80Good

Resume Strength

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Resume Overview

School Attended
  • Clovis Adult School
Job Titles Held:
  • CSR
  • Cna
  • CNA
  • ICT Pharmacy CSR
Degrees
  • GED

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