Customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Also skilled and committed to addressing customer concerns with speed, accuracy and professionalism. My goal is to make the customer's experience the best and always improve while saving company time and money, while being customer focused. It is not just a job we are impacting people lives.
I have sold the most lights including the all five call centers, with more than 35,000.00 in revenue . I have a plaque and many sale achievement certificates and customer service certificates
Prevented store losses using awareness, attention to detail and integrity.Earned “Top Seller” for two consecutive quarters in 2012 and 2013. Achieved high sales percentage with consultative, value-focused customer service approach.Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Ranked as most effective department sales representative in the local region out of five call centers .Worked under strict deadlines and responded to service requests and emergency call-outs.Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Regularly sought opportunities to up sell and add on additional merchandise. Generated leads for new sales through telephone and email contact with customers. Telemarketing
Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via e-mail and fax. Managing calls, data entry, microsoft word, excell, outlook, paging doctors, plumbers nurses etc, taking messages, scheduled appointments, customer call backs, customer service
Managed, inspected highly confidential documents, coppied and filed, Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
DEANS LIST 1987
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