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csr resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Systematic Accounts Receivable Clerk with success supporting financial operations for businesses. Team player with stellar analytical, administrative and organization skills. Expert at managing accounts receivable functions with well-coordinated and self-directed approach.

Skills
  • Credit card payment processing
  • Adaptive team player
  • Inbound and Outbound Calling
  • Product organization
  • Technologically savvy
  • Customer relations
  • Process optimization
  • Microsoft Office expertise
  • Schedule mastery
  • Courteous demeanor
  • Conflict mediation
  • Sales expertise
  • Retail sales customer service
  • In-store support
  • Call Center Operations
  • Problem-solving abilities
  • High-energy attitude
Experience
03/2021 to Current
CSR Total System Services, Inc. AL, State,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assessed customer account information to determine current issues and potential solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
06/2019 to 03/2021
Property Manager Mccormack Baron Management Inc. Reno, NV,
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Oversaw budgeting process for assigned properties.
  • Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Educated clients on lease and rental agreements.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Monitored and documented delinquencies and other forms of income.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Prepared and submitted reports to supervisor.
  • Entered property data into computer system and checked values against similar properties.
  • Prepared sales contracts, researched customer needs and promoted various products and services.
  • Processed exchange requests in computer system.
02/2018 to 02/2021
Waitress Marriott International Palm Beach Shores, FL,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Inventoried food supplies to determine needs and replenish stations.
  • Refilled drinks at tables throughout service areas, checking in with diners about specific needs.
  • Monitored dining rooms for safety and customer needs, upholding high standards for service and experiences.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Provided exceptional service to high volume of daily customers.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Made reservations for guests up to 2 days in advance.
Education and Training
Expected in 05/2012 to to
High School Diploma:
Luella High School - Locust Grove, GA
GPA:

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Resume Overview

School Attended

  • Luella High School

Job Titles Held:

  • CSR
  • Property Manager
  • Waitress

Degrees

  • High School Diploma

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