Skilled Cruise Representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Organized Team Bingo Game for Supervisors Patricia DeAnda and Kylie Gessaman to help teammates increase revenue and QA scores.
Writer for the Pacific Plank Newsletter
Selected to back up the Star desk
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Properly directed inbound calls in phone queues to improve call flow.
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