Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. Who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. With a proven capacity to troubleshoot issues to ensure customer satisfaction.
As a Citi Customer Service Representative III I help customers with their needs and interact with customers to provide them with information in response to their inquiries by researching and resolving their problems. Receive incoming calls from customers with questions on different products and services such as Debt Can, CitiFinancial, SEARS and Assurance. This includes providing explanation of programs, benefits and policies. Initiate claims for customers with protection of services to help prevent delinquencies on accounts.
The Operations Specialist is responsible for providing support to the Branch Manager by taking a leadership role in branch operations. I was responsible for meeting deadlines in dispatching and paying out employees on a daily bases, accounts payable/account receivable, trained new employees, preformed audits on other branches, assisted Branch Manager with acquiring new business by telemarketing or out in the field, as well as record keeping on both temporary employees and customers.
Responsible for setting appointments for potential customers to view the resort for an opportunity to purchase time share. Made 100+ outbound calls a day.Influence customers to attend resort tours by following a prepared script. Work with potential customers to find best date to attend the tours within given time frame. Verify & input customer's information into database.
General Educational Development (GED) High School Diploma Equivalent obtained in 2001.
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