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Crowdsourcing Resume Example

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CROWDSOURCING
Professional Summary
Qualified Customer Service Representative and Technical Support Advisor with 12 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills
  • Customer service expert
  • Fast learner
  • Knowledgeable in Mac systems
  • Analytical and critical thinker
  • Skilled multi-tasker
Work History
Crowdsourcing06/2014 to Current
Amazon Mechanical Turk
  • Responsible for performing small tasks for which computers lack aptitude.
  • Responsible for transcribing business cards, medical records and other important documents.
  • Responsible for locating and verifying business information.
Brand Ambassador06/2016 to 11/2016
VIPDESK/CuriosityStream/Astro Gaming – Park City, Utah
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted customers with redeeming coupon codes.
  • Assisted customers with tracking packages.
Customer Service Associate09/2014 to 06/2015
Publix – Alpharetta, Georgia
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Worked with customer service to resolve issues.
Technical Support04/2012 to 06/2014
Apple – Norcoss
  • Managed call flow and responded to technical support needs of customers.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Provided on-call support for critical issues involving mobile devices.


Sales Associate08/2011 to 03/2012
Wal-Mart – Youngstown, Ohio
  • Received and processed cash and credit payments for in-store purchases.
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
Education
Bachelor of Healthcare Management: 2017American Intercontinental University- Atlanta, Georgia
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Resume Overview

Companies Worked For:

  • VIPDESK/CuriosityStream/Astro Gaming
  • Publix
  • Apple
  • Wal-Mart

School Attended

  • American Intercontinental University

Job Titles Held:

  • Crowdsourcing
  • Amazon Mechanical Turk
  • Brand Ambassador
  • Customer Service Associate
  • Technical Support
  • Sales Associate

Degrees

  • Bachelor of Healthcare Management : 2017

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