(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.


CompTIA A+

  • CIT
  • Hardware & software troubleshooting
  • Cabling
  • Quality assurance
  • Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint, Visio, JIRA, SQL Plus, Agile and Waterfall Methodologies, Scrum Processes,
  • Network support
  • Critical thinking
  • Data management
  • Multitasking abilities
  • Teamwork
  • Languages: English, Farsi, Dari, Pashto, Urdu
Northern Virginia Community College (NOVA) Ashburn, VA, Expected in 10/2020 Associate of Science : Business Administration - GPA :
UCAC India , Expected in 04/2017 Certification : CIT - GPA :
Kardan University Kabul , Expected in 02/2016 Certification : TOFEL - GPA :
Alame Faizad Kabul , Expected in 10/2011 High School Diploma : - GPA :
Work History
Pic Companies - CRO
Monroe, GA, 12/2020 - Current

· Creating repair tickets for NVRS and devices which are not functioning properly

· Responding RTD alarms in the racks and monitoring the RTD cable for any signs of damage

· Monitoring NVRS to make sure they are functioning properly

· Masking and unmasking devices

· Creating alarm tickets and lunching videos to find out the reason of alarm

· Monitoring and resetting badges

· Following Amazon's leadership principles

· Following proper badging procedures

Detroit Engineered Products Inc. (Dep) - Business Systems Analyst Testing and Release
Sterling Heights 34201 Van Dyke Ave (Mi015), MI, 03/2020 - 12/2020

· Analyzed the “As is” and “To be” system documents to show the current and proposed functionalities of the system using MS VISIO

· Created user flow diagrams, wireframes for developing the prototype of a mobile phone application.

· Created and maintained Test Matrix and Requirement Traceability Matrix and performed GAP Analysis

· Designed and implemented complex SQL queries for QA testing and data validation.

· Facilitated JAD sessions for requirements gathering with the business and IT to create business required documents

· Gathered requirements and documents, track, manage and communicate requirements using Requirements Traceability Matrix (RTM).

· Expert at assessing business requirements and defining traceable, understandable application requirements

· Utilized JIRA to manage user stories and its progress

· Involved in configuration, troubleshooting and production environments

· Worked in Water-Fall, Agile and Scrum methodologies

· Extensively utilized JIRA for ranking backlogs, estimating size, and grooming items for planning and scheduling

· Created business requirement documents and functional requirement documents for vendor partner through JAD sessions with teams, business users, and end users

· Conducted a knowledge share session for the development and testing teams to better user stories

· Worked on JIRA to create bug reports

· Created user flow diagrams and wire frames for developing the prototype of a mobile phone application

· Involved in testing application on different mobile platforms such as iOS and Android devices

· Analyzed business functional requirements of software billing and online rating systems to identify process gaps and revenue leaks

Heico Corporation - Data Center Technician
Mount Juliet, TN, 10/2019 - 11/2020
  • Monitored network hardware operations to evaluate proper configuration
  • Upgraded hardware components such as HD, RAM, PSU and other attached parts
  • Conducted troubleshooting on network connectivity issues
  • Set up hardware and software in optimal configurations to meet network performance requirements
  • Conducted research, gathered information from multiple sources and presented results
  • Documented resolved/ unresolved issues and escalate to the higher level
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
DynCorp International - Network Technician
City, STATE, 06/2017 - 06/2019

• Installed and configured computer systems and parts

• Troubleshot end users network connectivity issues,

• Traced cables to the patch panel and switches ports

• Installed and decommissioned devices in rack.

• Assigned users to a specific VLANs, and traced MAC address in the ARP table

• Maintained system capability by testing computer components

• Installed windows operating system, MS office, adopt reader, antivirus, and other business needed applications

• Used system tools and utility tools for technical issue analysis

• Performed windows immigration from windows XP to 7, 8

• Provided first level support regarding computer, printer, scanner, and other office equipment issues

• Trained users for application by preparing operating instructions

• Diagnosed and troubleshot CISCO switch, router and Windows basic processing problems and applied solution to increase company efficiency

• Installed CISCO switches and routers and configured protocols like DHCP, VLAN, IP address, RIP, EIGRP, OSPF and ACLs,

• Troubleshot network access and infrastructure devices such as access point, router and switch for technical issue

• Swapped and upgraded computer parts such as screen, hard desk, RAM, batteries and mother board

• Performed network maintenance and system upgrades

• Assisted my supervisor with the routing and switching solution for clients based on the best practice

• Read and highlighted all the important emails, and delegated all active tasks to other technicians.

• Handled phone calls, logged the calls and issues for tracking purpose and updated the internal database with information about the issues

• Assisted in training of new hires

• Documented incident and resolution information in Remedy tracking system

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School Attended

  • Northern Virginia Community College (NOVA)
  • UCAC
  • Kardan University
  • Alame Faizad

Job Titles Held:

  • CRO
  • Business Systems Analyst Testing and Release
  • Data Center Technician
  • Network Technician


  • Associate of Science
  • Certification
  • Certification
  • High School Diploma

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