Cro resume example

· Analyzed the “As is” and “To be” system documents to show the current and proposed functionalities of the system using MS VISIO

· Created user flow diagrams, wireframes for developing the prototype of a mobile phone application.

· Created and maintained Test Matrix and Requirement Traceability Matrix and performed GAP Analysis

· Designed and implemented complex SQL queries for QA testing and data validation.

· Facilitated JAD sessions for requirements gathering with the business and IT to create business required documents

· Gathered requirements and documents, track, manage and communicate requirements using Requirements Traceability Matrix (RTM).

· Expert at assessing business requirements and defining traceable, understandable application requirements

· Utilized JIRA to manage user stories and its progress

· Involved in configuration, troubleshooting and production environments

· Worked in Water-Fall, Agile and Scrum methodologies

· Extensively utilized JIRA for ranking backlogs, estimating size, and grooming items for planning and scheduling

· Created business requirement documents and functional requirement documents for vendor partner through JAD sessions with teams, business users, and end users

· Conducted a knowledge share session for the development and testing teams to better user stories

· Worked on JIRA to create bug reports

· Created user flow diagrams and wire frames for developing the prototype of a mobile phone application

· Involved in testing application on different mobile platforms such as iOS and Android devices

· Analyzed business functional requirements of software billing and online rating systems to identify process gaps and revenue leaks

• Monitored network hardware operations to evaluate proper configuration
• Upgraded hardware components such as HD, RAM, PSU and other attached parts
• Conducted troubleshooting on network connectivity issues
• Set up hardware and software in optimal configurations to meet network performance requirements
• Conducted research, gathered information from multiple sources and presented results
• Documented resolved/ unresolved issues and escalate to the higher level
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Installed and configured computer systems and parts

• Troubleshot end users network connectivity issues,

• Traced cables to the patch panel and switches ports

• Installed and decommissioned devices in rack.

• Assigned users to a specific VLANs, and traced MAC address in the ARP table

• Maintained system capability by testing computer components

• Installed windows operating system, MS office, adopt reader, antivirus, and other business needed applications

• Used system tools and utility tools for technical issue analysis

• Performed windows immigration from windows XP to 7, 8

• Provided first level support regarding computer, printer, scanner, and other office equipment issues

• Trained users for application by preparing operating instructions

• Diagnosed and troubleshot CISCO switch, router and Windows basic processing problems and applied solution to increase company efficiency

• Installed CISCO switches and routers and configured protocols like DHCP, VLAN, IP address, RIP, EIGRP, OSPF and ACLs,

• Troubleshot network access and infrastructure devices such as access point, router and switch for technical issue

• Swapped and upgraded computer parts such as screen, hard desk, RAM, batteries and mother board

• Performed network maintenance and system upgrades

• Assisted my supervisor with the routing and switching solution for clients based on the best practice

• Read and highlighted all the important emails, and delegated all active tasks to other technicians.

• Handled phone calls, logged the calls and issues for tracking purpose and updated the internal database with information about the issues

• Assisted in training of new hires

• Documented incident and resolution information in Remedy tracking system