Extremely versed in customer service related fields and the understanding of customer/clients' needs based on an ability to read people.
High energy focused on promoting customer satisfaction through outstanding service to contribute to company success.
Exceptional multitasking skills developed in fast paced environments.
Easily able to adapt to new situations and a fast learner.
Ability to communicate and collaborate effectively with all levels of personnel and clientele using interpersonal skills.
Strong work ethic, professional demeanor and great initiative.
Strong organizational skills
Active listening skills
Ability to prioritize
Customer service oriented
Microsoft Office proficiency
Meticulous attention to detail
Strong problem solver
Court report documentation
08/2016 to Current
Criminal Records Research SpecialistIn Check, Inc
Communicate with internal and external customers and vendors to ensure timely completion of reports.
Answer client inquiries using extraordinary customer service.
Day-to-day status of reporting; investigations related to: Statewide searches, county level searches, International criminal searches, social security trace, sex offenders, and National wants/warrants.
Apply client-specific guidelines accurately to each report.
Being diligent when researching to find accurate information.
Learn, retain and apply NAPBS accreditation standards to all tasks.
Reading over court documents to obtain record information needed to report the applicant's criminal history.
08/2015 to 07/2016
Interview SpecialistCielo － Brookfield, WI
Thorough in searching for prospective candidates.
Helping people with their new career paths by interviewing multiple applicants daily.
Conduct telephone interviews for candidates seeking employment.
Select and interview candidates for available positions in certain regions.
Track daily progress to reach weekly goals made personally for me.
Data entry, multi-tasking, and using email correspondence to communicate with team members.
06/2014 to 03/2015
Nutritional Program ConsultantJenny Craig － Lakeland, FL
Worked directly with clients by developing patient care plans, assessments, and evaluations to help them accomplish goals of weight loss.
Identified and reviewed possible problem areas for each individual client and mold a plan that would best suit their needs.
Distributed merchandise and kept track of inventory for client sales.
Provide administrative support to the Store manager.
01/2014 to 06/2014
Bank TellerWells Fargo － West Allis, WI
Oversee and maintain bank accounts on an individual client basis.
Conduct routine checks of drawer balances and ensure accuracy for all transactions.
Address a continuous flow of customers through the drive thru window in a timely manner.
Helping every customer with their transaction for deposits, withdrawals, and payments.
Reviewed clients' accounts and results regularly to determine whether life changes or financial performance indicated a need for plan revision.
10/2013 to 01/2014
Sales AssociateBrookfield, WI
Assist customers in finding products.
Use POS system to complete sales transactions.
Help team meet monthly goals.
Open/Closing store duties.
Help maintain the cleanliness of store.
Keep merchandise organized.
Help put out new merchandise.
Put up sales signs throughout the store.
04/2013 to 06/2013
Loan Processor InternMidFlorida Credit Union － Lakeland, FL
Create and process loan paperwork on a daily basis with specific deadlines.
Maintain customer profiles and information for future transactions.
Help with administrative duties; scanning, filing, copying, and mailing out letters.
Examine loan applications.
Data entry using Microsoft office and Peachtree Applications.
Assisting loan processors and mortgage specialists as needed.
11/2011 to 08/2012
Front Desk ClerkMarriott International － Waukesha, WI
Handled large cliental for international business reservations.
Address incoming customers and new clients for future and present reservations and specific hotel accommodations.
Greet guests as they arrive; using the best customer service to welcome each person.
Ask for identification to make sure everything is accurate in the system.
Handle check-ins and check-outs accurately.
Answering phones, providing information or transferring to the proper employee.
Pay close attention to accounting of all rooms, provide room keys.
08/2010 to 01/2012
Cashier/Guest Services TrainerTarget － New Berlin, WI
Train new hires for the position of cashier or Guest services rep.
Maintain regular training information and courses to best suit new hires knowledge of continually changing policies and regulations.
Assist customers with check out and information based on specific questions and needs.
Maintain a professional level of excellent customer service.
Education and Training
Interdisciplinary Studies- Criminal Justice & PsychologyLiberty University