Customer service representative who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
Articulate and well-spoken
Accurate and detailed
Excellent communication skills
Professional phone etiquette
Excellent planner and coordinator
Works well under pressure
Administrative support specialist
Crew TrainerNov 2013 - Jul 2014 McDonalds2303 S Texas 6 Houston, Texas 77077 I was responsible for training our crew members for their day to day work serving customers, preparing food, keeping restaurants and kitchens clean and tidy and working well as a team.
Sales AssociateJul 2014 - Oct 2014 Underground by Journeys1000 W Oaks Mall Houston, Texas 77082 Meet and exceed sales goals and standards of performance. Provide a fun, full service shopping experience to customers with excellent interpersonal skills and customer service skills.
Bookkeeper/ Customer serviceOct 2014 - Oct 2016 Gander Mountain13441 Westheimer Road Houston, Texas 77082 I prepared, controlled, balanced and checked various accounts using standard bookkeeping methods. I entered daily financial transactions in a journal by computer. I maintained general ledgers recording the status of various accounts and making sure that all the accounts balanced then prepared financial statements. I also interacted with customers on a everyday basis and provided them with information about products and services as well as answering any questions they might have, responding to customer complaints, cashiering and processing returns and or exchanges.
Debt collectorOct 2016 - Mar 2017 Avante USA3600 S Gessner Rd Houston, Texas 77063 I was responsible for collecting on charge-off accounts by making and receiving calls. Also obtained and evaluated financial information for the purpose of negotiating payment of balance in full, settlement and or payment plan. In addition I performed skip-tracing techniques and documented accounts accordingly.
High School Diploma: 2015 George Bush High School6707 FM 1464 Richmond, Texas 77407