Customer service professional seeking to gain more knowledge and help support a good team. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Exceptional communication skills
Strong client relations
Easy to adapt
Good active listener
Open to criticism
05/2013 to 05/2013
Crew memberPopeyes Louisiana Kitchen – 3208 South University, Little Rock, AR
Helped as part of the kitchen crew.
I seasoned the chicken product and fry the food.
Monitored to keep a clean environment inside the kitchen.
07/2013 to 11/2014
DishwasherEl Porton Mexican Restaurant – 5021 Warden Road, North Little Rock, AR
Helped as a dishwasher to keep supplies clean and ready.
Assisted as part of the kitchen crew during slow work load cutting vegetables, preparing food in front line, preparing food on the grill.
Helped maintain a clean environment by keeping supplies in its place.
11/2014 to Current
Home owners assistance counselor/Mortgage servicing collections call center counselorCentral Mortgage Company – 801 John Barrod Rd, Little Rock, AR
Learned, referenced and applied product knowledge information.
Answered an average of 40-50 calls per day by addressing customer inquiries, solving problems and providing hardship counseling.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Ensured our customers found a resolution to avoid delinquency within their mortgage.
Made collection calls to borrowers.
Assure that our call campaigns were complete.
Assisted our department by doing special project calls such as returned payments, civil code calls, skip tracing, listening daily to Spanish voicemails.
Trained new hires.
High School Diploma: Little Rock Central High School - 1500 S Park St, Little Rock, AR