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Crew Member/Crew Leader Resume Example

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CREW MEMBER/CREW LEADER
Summary

Highly enthusiastic customer service professional with 10+ years client interface experience. Dedicated to providing excellent customer service and making operational and procedural improvements. Offers strong knowledge of banking products and services. Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Competent in handling high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Capable of working alone or with team members to accomplish tasks and enhance processes. Dedicated servicewoman focused on applying eight years of Human Resources knowledge and leadership experience to gain employment in the civilian sector.

Skills
  • Cash handling expertise
  • Excellent time management skills
  • Self-sufficient
  • Detail-oriented
  • Compliance, banking laws and regulations
  • Adept multi-tasker
  • Organized
  • Positive
  • Team player
  • Critical thinker
  • Adherence to high customer service standards
  • Flexible
  • Reviewing financial paperwork
  • Verifying information
  • Complying with legal statutes
  • Gathering appraisals
  • Proficient in Encompass program
  • Information verification
  • Processing documents
  • Strong sense of banking ethics
  • Team leadership
  • Problem solving
  • Excellent communication skills
  • Trained in food safety guidelines
  • Sales leadership
Experience
Wendy's | Butte, MTCrew Member/Crew Leader07/2007 - 06/2009
  • Wendy's of Montana Butte, MT Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Served orders to customers at windows, counters and tables.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Worked well with teammates and openly invited coaching from the management team.
  • Trained others on open and closing shifts while maintaining company standards.
US Army Reserve | Helena, MTHuman Resources Non-Commissioned Officer02/2009 - 02/2017
  • Documented and processed classified materials.
  • Tracked and filed administrative paperwork and personnel folders.
  • Reviewed disciplinary and other adverse actions and made recommendations.
  • Drafted military and nonmilitary correspondence.
  • Communicated urgent orders and directions effectively to team of 6 personnel.
  • Worked with soldiers who are eligible for promotion.
  • Handled annual evaluations from processing.
  • Reviewed counselings for Squad Leaders.
  • Conducted monthly counselings for Soldiers within my squad.
  • Arranged paperwork for changes to a Soldiers MOS.
  • Handle disciplinary paperwork including loss of rank.
  • Prepares and monitors all transfers and discharges.
  • Prepares orders and requests for orders.
  • Prepared and maintained officer and enlisted personnel records.
  • Processed personnel for separation and retirement.
  • Processed recommendations for rewards and decorations.
  • Prepared Visa paperwork for local nationals in Afghanistan.
  • Worked with the State Department in approving or denying Visas for local nationals.
  • Trained Soldiers in all routine Soldiering duties including, physical fitness, marksmanship, soldier regulations, marching and calling cadence and individual MOS job duties.
Wendy's | Bozeman, MTShift/Assistant Manager03/2010 - 08/2017
  • Developed and maintained exceptional customer service standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Performed restaurant walk-throughs and table visits to gauge timeliness and excellent service quality.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained staff in all areas of customer service and in all positions of the restaurant including on opening and closing shifts.
  • Counseled and disciplined staff when necessary.
  • Ensures proper cash handling procedures are
First Security Bank | Bozeman, MTTeller/Loan Processor11/2017 - 10/2019
  • Conducts night drop and day deposits.
  • Executes customer transactions, including deposits, withdrawals, transfers and checks.
  • Organizes, stocks and maintains the teller window area and stations.
  • Maintains friendly and professional customer interactions.
  • Answers customers questions and directs them to the correct department or person.
  • Handles various accounting transactions.
  • Rapidly and efficiently prepares customer change orders.
  • Pulls daily branch cash counter reports.
  • Conducts CTR transactions and reports.
  • Conducts cash advances, officials checks, gift cards, travel cards and re-loadable card purchases.
  • Continues education on current regulations and policies through the BVS training site.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Loaded consumer loan applications into Encompass program.
  • Maintained confidentiality of bank records and client information.
  • Managed any conditions sent from underwriting departments.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Filed completed packages quickly and efficiently.
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Checked applicant credit, personal references and employment histories.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Examined and verified information in loan application and closing documents.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Prepared and delivered loan documents to title and escrow teams.
  • Checked approvals against established bank and government lending standards.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering all types of loans such as Government, Conventional, HRDC .
Education and Training
Montana State UniversitySome College (No Degree) in Sociology And Anthropology

Starting my degree in Sociology with a focus on Criminology and a minor in Anthropology.

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Resume Overview

Companies Worked For:

  • Wendy's
  • US Army Reserve
  • First Security Bank

School Attended

  • Montana State University

Job Titles Held:

  • Crew Member/Crew Leader
  • Human Resources Non-Commissioned Officer
  • Shift/Assistant Manager
  • Teller/Loan Processor

Degrees

  • Some College (No Degree) in Sociology And Anthropology

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