Skilled Accounts Manager committed to addressing customer concerns with speed, accuracy and professionalism.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Resourceful Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Fielded and processed up to 75 calls per day.Established 70 new accounts in a single year through successful client development.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.
Assembled and installed wiring, electrical and electronic components.
Did launching and docking of airships(Blimps). Removed decals and replaced them depending on clients.Preformed pressure watches.Tested machinery, equipment and parts to identify any defects.Maintained up-to-date and accurate repair logs.
Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Qualified competitive subcontractor bids prior to execution of contracts.Stripped, sealed, finished and polished floors.Notified building managers about needed repairs and replacement equipment.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.
Generated leads for new sales through telephone and email contact with customers.Developed 50 new customer prospects or referrals.Coordinated monthly and quarterly marketing and community events, such as H.O.A. meetings and CEC classes for insurance companies.Presented on current promotions to the public at events and tradeshows.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.
Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.
Member of the Chess Club. Also on the sports team.Football and Baseball.
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