I have 30+ years experience working in customer service. I have been committed to addressing customers needs with speed, accuracy and professionalism.
Worked independently to complete tasks in timely fashion.
Troubleshoot customer complaints to ensure satisfaction and repeat business.
Made reasonable procedure exceptions to accommodate unusual customer requests
Provided accurate and appropriate information in response to customer inquiries.
Set weekly schedule.
worked with public to ensure good customer relations.
handled cash drawers.
Interviewed potential employees.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Maintained adequate cash supply in cash drawers in multiple checkout stations..
Maintained position of top three collectors for my team.
Consistently met goals in collections and settlements.
Actively look for ways to improve.
QA scores above average.
Team player always looking for ways to improve the team as a whole.
Coursework in Business, Marketing and Communications
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