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Crew Lead Resume Example

Resume Score: 80%

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CREW LEAD
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Experience
Pilot - Crew LeadColumbus, OH01/2020 - 05/2020
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Served water and soft drinks and prepared specialty beverages, mixing and pouring carefully to balance ingredients and achieve layering and other visual effects.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Monitored and counted food stock and supplies to reorder on time.
  • Reviewed contents on food trays to check receiving complete order.
  • Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Washed, peeled, cut and measured recipe ingredients.
  • Prepared large batches of [Type] food according to standard recipes.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Washed and sanitized dishes after every use to protect customers.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed opening, closing and shift change tasks to promote store efficiency.
Speedway - CashierColumbus, OH12/2017 - 10/2018
Walmart - CashierColumbus, OH05/2008 - 05/2013
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Worked closely with front-end staff to assist customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Volunteer of America - Crew LeaderColumbus, OH03/2008 - 05/2008
Skills

Customer Friendly

Management skills

Hard working

Reliable

  • Menu item familiarity
  • Patient relations
  • Cooking procedures
  • Schedule management
  • Perimeter patrol
  • Inventory management
  • Eligibility Verification
  • Team Management
  • Process Improvement
  • Business Operations
  • Team Building
  • Problem Resolution
  • Planning and Coordination
  • Relationship Development
  • Product Pick
  • Communications
  • Supervision
Education and Training
High School DiplomaFranklin Heights High SchoolColumbus, OH06/2001
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Pilot
  • Speedway
  • Walmart
  • Volunteer of America

School Attended

  • Franklin Heights High School

Job Titles Held:

  • Crew Lead
  • Cashier
  • Crew Leader

Degrees

  • High School Diploma

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