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credit consultant business owner operator resume example with 19 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration. Very straightforward but compassionate, patient, and resolution-focused. Proficient in performance evaluation, business operations, training new employees, scheduling, time management, and conflict resolution.

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing administrative and sales employees. Comfortable working independently as a manager and leader and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing administrative and sales employees. Comfortable working independently as a manager and leader and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills
  • Verbal and Written Communication
  • Staff Management
  • Employee Training
  • Issue Resolution
  • Sales Strategies
  • Remote Customer Service
  • Sales Tracking
  • Goal Setting
  • Business Leadership
  • Staff Scheduling
  • Decision Making
  • Problem Anticipation and Resolution
  • Team Leadership
  • Retail Management

Problem-Solving

Computer Skills

Supervisor Management

Admissions/Enrollment

Scheduling

Tech Support

Shipping/Handling

Communication Skills

Billing

People Skills

CPR

Microsoft Office Suites

Relationship Building

Experience
Credit Consultant/Business Owner/Operator, 07/2021 to Current
Health Alliance Of Hudson ValleyGoshen, NY,
  • Negotiated with creditors on clients' behalf to arrange payment adjustments, interest rate reductions, and time extensions.
  • Accepted and processed customer payments and applied them toward account balances.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Answered client questions about factors affecting their credit and recommended suggestions to improve credit scores.
  • Calculated clients' available monthly income to meet debt obligations.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Prepared budgets, financial education tools, and referrals on behalf of clients.
  • Created debt management plans, spending plans, or budgets to assist clients in meeting financial goals.
  • Reached out to major credit bureaus to obtain records and discuss entries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Responded to everyday phone calls and emails each day, setting up appointments, answering questions, and collecting information about specific concerns.
  • Developed estimates for services based on in-depth knowledge of labor and material expenses.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Relayed customer feedback to cross-functional teams to improve products and services.
Property Management/Business Owner/Operator, 02/2021 to Current
SF All Star Investment Group, LLCCity, STATE,
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits, and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Issued non-payment notices to delinquent tenants by the lease, county, and state regulations.
  • Facilitated tenant paperwork processing and verification.
  • Investigated and resolved property complaints and violations to foster a pleasant living environment for residents.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Built relationships with service vendors and submitted associated billing statements.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
Residential & Commercial Cleaning/Business Owner/, 01/2010 to Current
Screetch Family All-Star Cleaners, LLCCity, STATE,
  • Managing employees- Cleaning and maintaining residential and commercial properties, such as cleaning surfaces in common areas, break rooms, and offices, sweeping, mopping, dusting, and polishing wood furnishings.
  • Trained staff to follow team standards and use efficient techniques.
  • Checked quality of work regularly through inspections and official assessments.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • The managed team supplies to maintain budgets and meet work demands.
  • Maintained equipment with a focus on preventive and predictive methods to keep costs low and avoid breakdowns.
  • Sanitized and cleaned sinks, mirrors, toilets, and showers.
  • Delegated work to staff, setting priorities and goals.
  • Communicated with the maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists of needed cleaning products.
  • Assessed daily workloads, scheduled and planned daily assignments, and oversaw numerous projects.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Swept and damp-mopped private stairways and hallways.
  • Explained goals and expectations required of trainees.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Prepared rooms for meetings and arranged decorations, media equipment, and furniture for social or business functions.
  • Monitored cleanliness of the lobby, swimming pool, and other common areas.
Package Handler, 04/2022 to 06/2022
Private Home Health Services, LLCCity, ,
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Sorted packages to appropriate slide, line, or belt for final distribution.
  • Braced, padded, and supported items in packages to prevent shifting and damage.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Tagged and wrote identifying information on containers, boxes and cargo.
Home Health Aide, 04/2004 to 09/2016
Company NameCity, State,
  • Assisted clients with bathing, dressing, and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Prepared high-quality, nutritious meals for patients to promote better overall health and eating habits.
  • Helped client with medication self-administration.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship.
  • Assisted with client personal care needs to foster independence and well-being.
  • Dressed, groomed, and fed patients with limited physical abilities to support basic needs.
  • Cared for patients by washing and ironing laundry, cleaning, or assisting with personal care.
  • Helped patients move in and out of beds, wheelchairs, or automobiles and with dressing and grooming.
  • Checked patients' pulse, temperature, and respiration.
  • Documented patient status and reported changes in care needs.
  • Understood and follow oral and written directions.
  • Identified and addressed individual mental health challenges to support patients.
  • Bathed, fed, and dressed patients based on individual abilities.
  • Verified patient health history and contact information for chart accuracy.
  • Monitored patients' well-being and reported changes, unusual behavior, or physical illness to medical staff.
  • Aided patients in performing activities of daily living.
  • Developed basic strategies to promote patient safety, wellness, and independence.
  • Issued medications from the clinic dispensary and kept records using specified procedures.
  • Maintained a clean and well-organized environment for client happiness and safety.

Assisted clients with bathing, dressing, and incontinence care.

Education and Training
: Real Estate Agent/Property Management, Expected in 09/2023 to Kaplan Real Estate Online Education - Fort Lauderdale, FL,
GPA:
High School Diploma: , Expected in 03/2023 to Penn Foster Career School - Scranton, PA
GPA:
: Culinary Arts, Expected in 03/2023 to Penn Foster Career School - Scranton, PA
GPA:
: Truck and Bus Driving Training , Expected in 01/2023 to Class B CDL Temporary Permit - ,
GPA:
Bachelor of Science: Business Administration/Organizational Leadership, Expected in 06/2027 to Southern New Hampshire University - New Hampshire,
GPA:

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Resume Overview

School Attended

  • Kaplan Real Estate Online Education
  • Penn Foster Career School
  • Penn Foster Career School
  • Class B CDL Temporary Permit
  • Southern New Hampshire University

Job Titles Held:

  • Credit Consultant/Business Owner/Operator
  • Property Management/Business Owner/Operator
  • Residential & Commercial Cleaning/Business Owner/
  • Package Handler
  • Home Health Aide

Degrees

  • Some College (No Degree)
  • High School Diploma
  • Some College (No Degree)
  • Bachelor of Science

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