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Neiman Marcus Group - Credit Communications Analyst Resume Example

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CREDIT COMMUNICATIONS ANALYST
Summary
Committed and motivated Administrative Professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Highlights
Macintosh/PC Operating Systems, Microsoft Office Systems, Coaching and Consulting, Team Building, Public Speaking, Discretion, Data Analytics, Coordination, Scheduling, Marketing Design, Critical Thinking, Research, and Project Management.
Accomplishments
Multitasking
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Administration
    • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Customer Service
    • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
    ​​
  • ​​
Experience
August 2014
to
May 2016
Neiman Marcus Group Credit Communications Analyst
  • Initiate and implement strategic and corporate communications for an internal and external audience.
  • Develop, deploy and manage messages using a variety of exciting, engaging and innovative communication channels.
  • Approve high dollar credit sales for VIP and celebrity clients Investigate and report fraudulent sales and credit applications Create service oriented strategies to increase client satisfaction,.
October 2013
to
July 2014
Clear Channel Media Producer/ Board Operator
  • Control board operation for studio and remote location programming Regulate timing of programs, operate syndicated programs and play commercials Off-air support including: commercial production, dubbing music to hard disk, conducting listener contests and playing song requests.
  • Monitoring and update weather, traffic, and news reports into automation equipment Assist with remote station appearances, interact with listening audience, answer questions, respond to listener's feedback, and conduct listener surveys.
  • Develop, write and edit PSA's for disc jockey, create interview questions for in studio guests.
December 2012
to
July 2013
JP Morgan Chase Activation Coordinator
  • Extensive phone activity.
  • Answered inbound/outbound calls as related project or account requirements.
  • Maintained high account volume and meet project deadlines.
  • Interact with various departments using a variety of systems.
  • Continually enhanced product knowledge by reviewing product enhancements and delivering support to internal and external customers including but not limited to download testing and training.
  • Performed hardware and software troubleshooting as needed.
  • Performed point-of-sale credit card software installations.
  • Assured the quality and success of each installation, through established standards and procedures.
  • Updated department manual documentation as needed.
February 2010
to
October 2011
Holiday Inn Guest Services Representative
  • Presented a friendly attitude, excellent listening abilities and pleasant body posture at all times; knowledgeable and helpful in assisting guests; alert and attentive at all times to guests' needs, understanding the image projected represents the entire hotel.
  • Processed payments fast and flawless following established procedures.
  • Overcame guest challenges and complaints in a calm collected manner by listening to the guest and projecting the highest ability in solving problems.
  • Followed-up with all guests after responding to their problem and ensure the resolution met their expectations.
  • Inform guest of hotel amenities and all attractions, such as restaurants, shopping, etc.
  • in the hotel vicinity.
  • Reserved and coordinated conference room space for meeting, luncheons, interviews and special events.
January 2007
to
July 2009
Westin Hotel Front Office Administrator
  • Communicated to all hotel departments any fluctuations in business levels, special guests, groups, and events.
  • Prepared all necessary forecasts, worked closely with reservations, front office and sales to maximize occupancy, rate and revenue.
  • Developed relationships with clients, return guests, and group contacts to provide maximum personalized guest service.
  • Made travel plans for Executive Front office staff, schedule interviews, and assist with new hire training.
  • Assist Guest Services Manager with implementation of meetings, type memorandums, proofread department notes and reports before submission.
  • Established and maintained close working relationships with all departments to ensure maximum cooperation, productivity, morale and guest service.
June 2004
to
December 2006
DTE Energy
  • Handled high volume of calls, customer inquiries, complaints, billing questions and payment extension/service requests Calmed customers on escalated calls, regained trust, locate resources for problem resolution and designed the best option solutions.
  • Interfaced daily with internal partners in management, field services, new business, operations and consumer affairs divisions.
  • Distribution of confidential documents and mail Collection performed on past due and delinquent accounts Completed all facets of customer care training with emphasis on low income accounts.
Education
May 2006
Marygrove College Detroit, MI Mass Communications-Concentration (Radio, Television, Award show production)
Professional Affiliations
Highly qualified professional in communications and production, dedicated to operating in excellence. Adept at streamlining workflow processes, improving overall productivity, exceeding existing standards. Quick learner with an astute ability to address business concerns while working independently or in a team setting. Results driven to achieve suitable solutions to company needs.
Skills
automation, billing, Coaching, hardware, Consulting, corporate communications, credit, Critical Thinking, client, clients, customer care, documentation, edit, special events, fast, Front office, image, Team Building, listening, notes, Macintosh/PC, Marketing, meetings, mail, Microsoft Office, Operating Systems, problem resolution, programming, Project Management, Public Speaking, quality, Radio, Research, sales, Scheduling, software troubleshooting, strategic, surveys, phone, Television, type
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Resume Overview

Companies Worked For:

  • Neiman Marcus Group
  • Clear Channel Media
  • JP Morgan Chase
  • Holiday Inn
  • Westin Hotel
  • DTE Energy

School Attended

  • Marygrove College

Job Titles Held:

  • Credit Communications Analyst
  • Producer/ Board Operator
  • Activation Coordinator
  • Guest Services Representative
  • Front Office Administrator

Degrees


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