Case manager focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities. Highly-energetic Social Services Manager excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to adults and youth involved with excellent customer service and call center skills.
Supervised (4) administration assistants at a facility serving more than 2000 homeless and low-income individuals. Promoted to Eligibility Specialist after (12) months of employment. Keynote speaker at Family Empowerment Conference on Family Structure in June 2014.
Business/Health Management, Microsoft Office Application Certificate, Office Administration coursework,
Case management, administrative and research analysis duties, client/customer service, financial accounting, staff supervision, evaluating, researching and teaching.
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