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Credit and Collections Specialist Resume Example

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CREDIT AND COLLECTIONS SPECIALIST
Summary

Well versed in all aspects of Accounts Receivable, Sales/Product Support and Customer Service. Self-motivated and detail oriented multi-tasker. A sense of urgency and closure and the ability to implement new ideas. Proactive problem solver with proficiency to communicate between cross-functional teams. Welcomes new challenges.

Highlights

Collections, Account Analysis, Documenting, Follow-Up, CRM, SAP, Access, Excess, SAP, CRM, QAD, Outlook, Sales


Support

Accomplishments
  • Accounts receivable professional Call center management experience Account reconciliations Expert in customer relations Effective time management SAP ERP (Enterprise Resource Planning) software Negotiation competency Customer Relationship Management software CRM) Accomplishments Received recognition for completing "Business Credit Principles" Leadership Served as key contributing member to 3 merger acquisition teams.
  • Process Improvement Oversaw implementation of new SAP CRM System which resulted in a cost-effective service for the company.
Experience
Credit and Collections Specialist
February 2012 to CurrentCompany Name － City, State
  • Responsible for collecting the company's top 500 hundred accounts, that has monthly revenue of 4.3 million.
  • Monitor 250 accounts monthly and identify all delinquent customers and initiate timely appropriate action.
  • Review and release credits hold daily for accounts not meeting company's satisfactory credit parameters Analyze aging results in Excel and recommend a course of action to be taken on delinquent accounts; negotiate payment plans and file bankruptcy proofs of claims.
  • Interact with Sales Reps and various inter-company departments to obtain resolution of account disputes and provide high levels of customer satisfaction.
  • Provide copies of invoices, statements, proofs of delivery, pick-slips, purchase orders and any documentation necessary to resolve open past-due balances and expedite payment.
  • Review customer credit lines and recommend adjustments accordingly Assist with cash application activities to resolve open balances.
Customer Service Team Lead
March 2010 to February 2012Company Name － State
  • Responsible for product and customer support for Medical Service Equipment sales on over 5000 products totaling $1.5 billion annually.
  • Monitored the daily activities of 11 customer support specialist Responsible for coaching, training, scheduling, monitoring and reviewing team of 11.
  • Monitored team on the floor to ensure professionalism and accurate information was being relayed to customer to improve customer satisfaction.
  • Coordinated monthly with Customer Service Manager to review and revise new and existing processes to improve customer service.
  • Member of 5 person team selected for 4 months traveling to Reading, PA to consolidate newly acquired company.
Customer Service Specialist
January 2005 to March 2010Company Name － State
  • Addressed over 80 customer service call inquiries in a timely and accurate fashion.
  • Managed monthly report for the Direct of Sales that consist of creating a backorder report weekly for more then 60 products codes and updating each code with estimated release date from the planning department Managed and distributed over 120 emails submitted to a central email from sales representatives in the US and over 80 hospitals to a teams of 35 Regularly used SAP, QAD, Excel to track and resolve clients issues including order placement, returns, repairs, invoices for multiple departments (instrument repair, customer repair, etc.) and provide information, clarification and management reports showing support tracking statistics.
  • Provided support on dedicated phone line for Sales reps.
April 2004 to January 2005Company Name － State
  • Responsible for overseeing repairs to product line of 75 machines.
  • Communicated with 250 technicians via phone, email, fax to ensure on time product repair.
  • Responsible for entering and maintaining tracking reports on parts ordered, shipped and delivered to over 300 locations from the corporate warehouse.
  • Managed incoming orders via fax using Excel to account for their distribution to 8 customer service representatives.
  • Led and managed weekly status meeting.
  • Advised and followed up with customer service representative team of 12 regarding action items.
  • Work directly with manager creating Excel report displaying locations of recalled Kodak machines.
Education
Associate : Business Administration, 2012Strayer University － City, StateBusiness Administration
Business Administration Teleflex Courses - SAP, Excel, Word, Access , National Association of Credit Management
Skills
Business Administration, coaching, Credit, CRM, clients, customer satisfaction, Customer Service, customer support, delivery, documentation, email, fashion, fax, Access, Excel, Outlook, Word, pick, processes, Reading, repairs, Sales, Sales Support, SAP, scheduling, statistics, phone
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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Credit and Collections Specialist
  • Customer Service Team Lead
  • Customer Service Specialist

Degrees

  • Associate : Business Administration , 2012
    Business Administration Teleflex Courses - SAP, Excel, Word, Access , National Association of Credit Management

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