Self-motivated Collections and Accounts Receivables Manager offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive collections and receivables knowledge.
Accounts receivable professional
Complex problem solving
Strong communication skills
Expert in customer relations
Proficient in SAP
Proficient in Vista Publishing Technology
Effective time management
ERP (Enterprise Resource Planning) software
Reduced branch bad debt by 80%.
Reduced open chargeback value by 75%.
Reduced payment processing from 5 days to 2.
Credit and Collections Manager February 2009 to May 2016Cambridge University Press
Responsible for all duties of the Deputy Credit Manager/Assoc Credit Manager.
Managed daily operations and evaluated Collections and A/R staff of 7. Includes reviewing staff collections and setting metrics.
Prepared monthly debt summary, aging reports and cash forecast analysis.
Evaluated and monitor company bad debt exposure.
Personally oversaw all key accounts with sales of 5M
Developed financial reporting upon request to be incorporated in existing monthly reporting as an analysis tool.
Assisted with year-end audit.
Investigated accounts with sales over 500K for credit insurance.
Liaised with Accounts Payable.
Coordinated with Sales team on new customers and compliance guidelines.
Deputy Credit Manager February 2005 to February 2009
Coordinated collection activities with emphasis on key revenue accounts.
Merged Journal division receivables into daily A/R processes.
Test, debug and implement all software upgrades and modules on current processing systems. Included staff training and defining written procedures for Collections and Receivables Departments.
Ensured credit card processing was PCI compliant.
Associate Credit Manager February 1997 to February 2005
Responsible for reviewing all staff collection activities.
Integrated international and inter-branch accounts into daily collection process.
Streamlined accounts receivable procedures in order to maximize check and revenue processing.
Oversaw outside collection agency placements and negotiated legal and collection fees.
Credit & Collections Supervisor January 1993 to January 1997
Supervised staff of six.
Monitored collections of each account representative.
Tested, modified and implemented new company wide processing system for the Collections and A/R Depts.
Included staff training, test plans, data cleanse, UAT testing.
Credit & Collections Representative February 1991 to February 1993