Seeking a position where I can utilize my customer service ,credit and collections skills and vast professional experience in a well organized environment.
*Retained a compliance level at or above 80%.
*Met or exceeded all of the organization's expectations and metrics for CR-increase requests and bad debt.
*More than five years experience.
*Strong communication skills, both verbal and written.
*Profound analytical skills.
*Exceptional knowledge of financial analysis that includes the ability to *assess historical financial performance, cash flow, industry and *competitive analysis and projections.
*Strong business and industry knowledge.
*Deadline oriented, Team Player.
*Remarkable proficiency with personal computer, MS Office (i.e., Excel and Access).
*Immense problem recognition and resolution skills
*Make at least 200 calls per day to card member/debtors
to determine reasons for delinquency
*Customer Service, Collection's and Customer Retention
*Generate payments from card member/debtors.
*Locate and monitor overdue accounts, using computers and a variety of automated systems.
*Locate and notify card member/debtors of delinquent accounts by mail or telephone.
*Negotiate credit extensions when necessary.
*Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
*Persuade card member/debtors to pay amounts due on credit accounts,
*Receive payments and post amounts paid to clients/debtors accounts.
*Record information about financial status of clients/debtors and status of collection efforts.
*Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus.
*Advise clients/debtors of necessary actions and strategies for debt repayment.
*Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
*Prepare reports that include the degree of risk involved in extending credit or lending money.
*Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
.*Complete loan applications, including credit analysis and summaries of loan requests, and submit to loan committees for approval.
*Generate financial ratios, using computer programs, to evaluate customers' financial status.
*Directed collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
*Investigated complaints, disturbances and violations and resolve problems following management rules and regulations.
*Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
*Determined and certified the eligibility of prospective tenants, following government regulations.
*Maintained records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.*Administered prospecting, marketing & promoting new business.
*Responsible for Community's financial operations.
Collect, post and deposit all rental payments.
Collect unpaid rent; document collection efforts for lease file and notify In House Collections department of collections beyond 30 days.
Collect underpayments, NSF reimbursements, late/NSF fees and all other items to be changed to residents.
*Responsible for preparing and delivering all notices and process evictions on delinquent residents..
*Demonstrated to efficiently work & communicate with customers & team-members.
*Guided homebuyer's and sellers through the sale and purchase of their properties.
*Prepare all lease related paperwork in an accurate and timely manner and follow established policy and procedures in the qualification, screening and acceptance of applicants for residency.
*Ensured to communicate and work efficiently with customers & other team-members.
*Approve bills for services and supplies and ensure payments are made on time
*Maintain the Association's financial record books, accounts, and other financial related records in connection with sales, mortgages, or other transfers of units
Community Association Managers
Licensed CAM42003 Expires Sep 30,2014
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