Skilled Credit Analyst, committed to addressing customer concerns with speed, accuracy and professionalism . Resourceful Customer Service Specialist, who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Trained new hires. Problem solving and conflict resolution. Managing call volumn.
Maintained proficiencies with all call center and customer expectations. Delivered superior service to the customer. Partnered with peers to ensure the customer's needs are met. Optimized quality and efficiency in work. Protected sensitive information.
Handled accounts that were past due and made arrangements with the customers to bring the accounts current.
Resolved customer disputes.
Prepare accounts for legal action.
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