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Covance Program Specialist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed. Versatile [Job Title] skilled in assessments, intakes, referrals, crisis management and case management. Extensive knowledge of community resources in the [Municipality] area. Highly skilled and empathetic [Job Title] with more than [Number] years leading, managing and supervising professional staff in social services. Past work has included management services, program planning and development and educational guidance counseling. Active listener with a knack for building lasting professional relationships. Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
, Expected in 2016 Co-Active Coaching Training : - GPA :
, Expected in May 2016 IRAS (Indiana Risk Assessment Score) Certified : - GPA :
, Expected in 2013 Indianapolis Case Management Institute (ICMI) 2015 OSEP Training : - GPA :
, Expected in 2013 National Institution of Corrections. 2013 Motivational Interviewing : - GPA :
SRSS Steinbach Reginald Secondary School Manitoba , Expected in High School Diploma : - GPA :
Experience
- Covance Program Specialist
Troy, OH, 03/2017 - Current
- ob Evans Server/Trainer
City, STATE, 06/2003 - 04/2005
  • Sills and Duties.
  • Developed treatments and casework programs for an average of 60 patients each month.
  • Secured housing, medical care and employment for clients by working with [Community Agencys.
  • Supplied crisis intervention and substance abuse services to patients in the community.
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Referred clients to social services agencies.
  • Assessed clients for abuse and neglect and compiled documentation for court reports.
  • Consistently provided professional, friendly and engaging service.
  • Secured housing, medical care and employment for clients by working with [Community Agency Name] and [Community Agency Name].
  • Supplied crisis intervention and substance abuse services to patients in the community.
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Managed office supplies, vendors, organization and upkeep.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Drafted biweekly time sheets for [Number] executives and employees.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Screened offender referrals and completed intake interviews and paperwork.
  • Wrote progress reports and testified under oath at court hearings.
  • Organized client documentation by checking files and verifying completeness of notes.
  • Compiled statistical data for monthly, quarterly and annual reports.
  • Supervised offenders to reduce risk to the community.
  • Evaluated client progress toward completing terms of probation and addressed difficulties.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
  • Developed and implemented treatment plans and modified when needed.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
  • Connected clients with community service and resource agencies.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Ran individual therapy and family therapy sessions for children ages [age] to [age].
  • Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
  • Respond to inbound calls from customers, triage calls as appropriate, document calls in appropriate database, and handle/escalate calls per program specifications.
  • Conduct outbound calls per program specifications.
  • Conduct insurance verifications to confirm patient benefits, facilitate the prior authorization process on behalf of customers, assist with problem claims, and perform case management to identify insurance and alternative funding sources per program specifications.
  • Screen and process patient assistance applications by determining eligibility and making outbound follow up calls as necessary.
  • Update computer systems on patient enrollment, denials, approvals, payment processing, withdrawals, shipments, and caller requests per program specifications.
  • Respond to inquiries regarding PAP operations and requests, such as status of patient enrollment status, product shipments, and returns.
  • Also work with distributors and manufacturers to request and track product shipment.
  • Responsible for supporting the operations of InTeleCenter programs including, but not limited to, reimbursement hotlines, patient assistance programs, foundations, safety surveillance programs and compliance programs.
  • Assisting patients or providers access the therapies they need, while working on multiple projects at the same time.
  • Respond to requests from customers, who may include, but not limited to, physicians and their staff, hospital staff, pharmacists, patients, family members or friends of patients, distributors, and members of the clients' sales forces.
  • Performs reimbursement support functions as project requirements.
  • Ability to build supportive and respectful working relationships with participants promotes self-determination using a strengths-based approach.
  • Working knowledge of Windows based computer applications to include MS Word, MS Excel, MS Outlook, and Internet Access.
  • Excellent verbal communication skills.
  • Strong organizational and time management skills.
  • Reliable transportation, current and valid IN Driver's License and insurance and clean DMV record required.
  • Ability to Identify and engage with clients, leading to the provision of direct case management services.
  • Maintain case load, to include documentation of all services provided and accurate, up-to date case notes in the appropriate format.
  • Complete new client assessments for the purpose of developing a plan moving toward self-sufficiency, including assessment of clients' need for community based support.
  • Provide crisis intervention as needed.
  • Ability to promote Problem-Solving Skills with clients to help them find solutions to their problems.
  • And to teach critically thinking about their situations to find solutions , troubleshooting conflicts and other issues at work.
  • Life skills and soft skills training, including phone and email etiquette, budgeting, goal-setting, self-presentation and dress and stress management.
  • Training staff for the serving position, explaining menus , operations , and its entirety.
  • Responsible for the operation's standards for quality, cost, and sanitation.
  • Friendly, confident, alert, dependable, and honest.
  • In addition to professional skills and possess initiative and a willingness to adhere to the establishment's producer and standards.
  • Able to independently work effectively and make decisions in difficult situations.
  • Respect family lifestyle and choices.
  • Reporting all injuries / incidents to self and others in a timely manner.
  • Assist with and participate in activities and special interests that the respite recipient has identified as long as they are safe and legal.
  • Communicating with child and Family Services regarding the activities and cost.
  • Building a positive relationships with family and Participant.
Donatos - Director of Duvall Transitional Services /Life Coach
City, STATE, 01/2003 - 01/2017
  • BQuick problem solver.
  • Committed team player.
  • Organized and efficient server.
  • Culturally-sensitive.
  • Skilled community-based case manager.
  • Calm under pressure.
  • Compassionate.
  • Reliable.
  • Life skills counseling.
  • Domestic Violence Certification.
- Associate
City, STATE, -
Skills
approach, Agency, benefits, budgeting, budget, case manager, Case Management, Coaching, computer applications, conferences, counseling, crisis intervention, client, clients, data entry, database, dependable, documentation, email, family therapy, goal-setting, insurance, Internet Access, legal, notes, mental health, access, MS Excel, mail, office, MS Outlook, Windows, MS Word, organizational, Assisting patients, patient assistance, payment processing, problem solver, Problem-Solving Skills, producer, progress, quality, recording, Reporting, Risk Assessment, safety, sales, social services, stress management, team player, phone, therapy, time management, transportation, travel arrangements, treatment plans, triage, troubleshooting, verbal communication skills, workshops, annual reports
Activities and Honors

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Resume Overview

School Attended
  • SRSS Steinbach Reginald Secondary School Manitoba
Job Titles Held:
  • Covance Program Specialist
  • ob Evans Server/Trainer
  • Director of Duvall Transitional Services /Life Coach
  • Associate
Degrees
  • Co-Active Coaching Training
  • IRAS (Indiana Risk Assessment Score) Certified
  • Indianapolis Case Management Institute (ICMI) 2015 OSEP Training
  • National Institution of Corrections. 2013 Motivational Interviewing
  • High School Diploma

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