Highly-energy Social Services Manager excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to adults and youth. Organized, creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.
Following contract compliance, taught weekly interactive trainings; providing practical and innovative ways to approach caring for and teaching children. Presented seven different courses utilizing “The Creative Curriculum” developed by Teaching Strategies Inc. of Washington D.C., Promoted professional development at all levels, from course instructors to part-time caregivers. The training provided continuing education credits tracked through the S*cceeds program, the statewide child care and early education development system.
Trained and supervised three Community Health Workers. Reviewed staff work and gave comprehensive and constructive feedback. Recruited, trained and supervised volunteer community mobilizers. Maintained up-to-date and accurate program files and records. Conducted in house weekly audits. Collected and entered statistical data into databases. Participated in all aspects of the Healthy Start federal grant contract.Assisted in monitoring program budgets and costs to verify expenses were within budget parameters. Facilitate awareness campaigns and outreach events. Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs.Collaborated with community members to educate the public regarding healthy families issues such as the neccessity of prenatal care and the expected developmental milestones of children.
Assessed function, conditions and needs of members; adults and children enrolled in Arizona's Long Term Care system following contract guidlines given by the state. Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services. Generated Early and Periodic Screening, Diagnosis and Treatment (EPSDT) quarterly reports, annual reports and any Quality Improvement Programs defined by AHCCCS. Monitored and tracked the EPSDT data of the members and assisted in the coordination of appointments for the EPSDT Check-ups. Collaborated with community providers to ensure the most appropriate care for the customers.
Conducted daily audits and provided technical assistance in data collection to confirm the Medical Eligibility Workers were completing the Pre-admission Screening (PAS) Assessment correctly. Audits were conducted to guarantee the consumers of Arizona Long Term Care (ALTCS) were receiving the appropriate care and services following the rules and regulations set by the state. Assisted in organized trainings and pilot programs to provide improvements to the eligibility process and an understanding of the ALTCS system.
Managed a caseload of 60+ adults diagnosed with a serious mental illness at any given time. Coordinated care with the hospitals, the Title 36 program, the jail and other service providers to ensure the clients were receiving the best possible care and they remained stable. Home visits were completed to evaluate the needs and stability of the client. Encouraged the client to master techniques of communication skills, problem-solving skills and ways to handle conflict to assist in remaining stable. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations. Coordinated discharge planning to create smooth transitions into the community. Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients. Entered client data in a centralized database and maintained up-to-date case records for all clients.
Conducted needs assessments for families with young children involved in the Head Start Program. Met with families one-on-one to determine necessary services and rescources to parents of the enrolled children. Facilitated parent support groups that addressed topics such as positive discipline and parenting styles.Collaborated with community members to educate the public regarding the Head Start program, policies and proceedures. Entered client data in a centralized database and maintained up-to-date case records for all clients.
Managed all clinical and administrative aspects of the agency's transitional housing services. Supervised two Case Managers and two Children's Specialists working with women and children who had been exposed to domestic violence.Led weekly program management meetings.Addressed program and policy issues, developed best practices and improved service delivery. Planned and facilitated parenting classes for the women in the program. Worked with the Low Income Housing Tax Credits and encouraged the clients to use community resources to better their lives and prepare for the future.
Managed all clinical and administrative aspects of the agency's mental health services. Trained and supervised six case managers working with adults with a diagnosis of a serious mental illness in an outpatient setting. Collaborated with team members to identify and accomplish agency objectives. Evaluated team member performance and offered constructive feedback. Determined customer eligibility for benefit programs and services. Led daily client management meetings. Reviewed staff work and gave comprehensive and constructive feedback. Conducted audits in compliance to the contract with CPSA and state regulations.
Managed a caseload of 60 clients with a serious mental illness at any given time. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations. Coordinated discharge planning to create smooth transitions into the community. Explained program offerings and requirements to clients and answered related questions. Kept up-to-date, thorough and accurate case files. Represented the agency to government, funding and field sources at meetings and conferences.Collaborated with team members to identify and accomplish agency objectives.
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