I believe in the 110% philosophy. Living by this raises the my personal standard for any task and motivates me to give my best in every aspect of life. I believe this is the driving force of a providing a good experience for customers and clients. This includes attentive listening, doing more than is expected, having high energy, problem solving and engaging and relating to people.
Skills
Friendly
Good at engaging with children and adults
Problem solving
Good listener
Compassionate
Passionate about helping others
Flexible
Willing to do more than is expected
Biliterate in Spanish
Education and Training
Cedarville UniversityCedarville, OHExpected in – –:Exercise Science - GPA:
Sparta HighschoolSparta, NJ, Expected in 06/2020 – –High School Diploma: - GPA:
Experience
Cinemark - Counter Server West Valley City, UT, 07/2020 - Current
Assisted customers in selecting items from menu based on preferences and dietary needs.
Set up tickets and processed payments with POS system.
Developed long-term relationships with customers, increasing repeat business.
Greeted incoming guests with friendly smile and provided knowledgeable service.
Resolved customer complaints and fostered customer retention and loyalty.
Received, checked and arranged food orders for in-store and carry out customers.
Delivered top quality customer service in professional manner while managing multiple tasks.
Kept up with fast-paced restaurant environment
Answered phones in addition to in person customer service
Waitressed here as well, interacting and engaging with customers in a friendly manner to provide the best experience
Deerfield Park District - Camp Counselor Deerfield, IL, 07/2016 - Current
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Planned, organized, facilitated and promoted diverse recreational programs.
Mediated conflicts between campers by listening to both sides of the story, come to a reasonable conclusion for how to resolve and compromise, develop a reasonable punishment (Usually sitting out of games and such) and if unable to handle, reaching out to a higher figure.
Helped participants enjoy activities while ensuring adherence to protocol.
Organized and lead variety of small and large group activities, including team bonding and ice breakers, Soccer, Basketball, and Ultimate Frisbee tournaments, special events and other activities.
Received and routed incoming calls and correspondence to promote timely communication.
Conducted research using various media sources to obtain relevant data for staff requirements.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
Spearheaded special projects and efficiently carried out effective problem-solving.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Received incoming packages and mail, dispersed parcels.
Managed phone calls from clients during the Primary Secretary's absences and delivered informative answers to questions.
Mountain Creek - Cashier City, STATE, 01/2017 - 04/2017
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and if escalated brought and navigated concerns with help of managers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted Managers with completing end-of-day counts and securing funds to prevent loss or theft.
Welcomed customers, offering assistance to help find necessary store items.
Completed end-of-day counts and secured funds to prevent loss or theft.
Operated cash register, collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Monitored sales events, added new merchandise and rang up purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Activities and Honors
Varsity Soccer for Cedarville University
Varsity Soccer for all 4 years of High school
Varsity Basketball for 2 years
Varsity Track for 2 Years
Member of Health and Fitness Organization (HAFA)
President of Ecology club
National Science Honors Society
Received Coaches Award
Volunteer regularly for church in kids ministry and attained a leadership position
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