Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Friendly Sales Associate with over four years experiences working in diverse retail and customer service environments.Motivated customer service representative with over five years retail experience in a fast- paced environment.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to a company's success.Personable and responsible Cashier with 5+ years of experience working in fast- paced environments. Solid team player with great positive attitude.
Associate of Applied Science:liberal arts of science ,2015College of Staten Island － Staten Island, NY, United States
Bachelor of Arts:Corporate Communications,2017College of Staten Island － Staten Island, NY, United StatesI'm currently a student, and I am expected to graduate june 2017.
Zumiez was my first real job at 16 besides babysitting and mowing the lawn for cash. Being my first job I was able to get lead sells person and sold the most commission in the store
Counter girl and Piercer , 06/2014 to 08/2015Milk and Honey Tattoo Shop － Staten Island, NY
Receptionist-dental assistant, 10/2011 to 05/2014Dentist office － Staten Island, NY
Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of critical accounts.
Sales Consistently generated additional revenue through skilled sales techniques.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone
Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
Earned management trust by serving as a key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of dental treatment.Processed daily invoices and billed renewed invoices to clients.Promptly responded to general inquiries from members, staff, and clients via mail, e- mail and fax.Resolved product/policy issues and shared benefits of new technology.Handle daily heavy flow of paperwork, multi-tasking, phones, money appts, ins.
Check email, Voice messages, computer system, fax, and daily mail.
Shop Girl and pierecer, 04/2009 to 12/2013Bullseye Tattoo Shop － Staten Island, NY
Described product to customers and accurately explained details and care of merchandise.Such as the aftercare of a tattoo and piercing.
Also helping the customer pick out exactly what artist was right for them and what they wanted.
Greeted customers entering the store to ascertain what each customer wanted or needed.Organized weekly sales reports for the Owner on excel.Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance, and cleaning while providing excellent customer service. Assisted clients in person and via telephone.Trained new employees by providing knowledge of particular store tasks and policies.Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Created and maintained an organized database to develop promotional sales.
Performed store opening duties, checking all equipment for proper functioning, clean and sanitized.
Replenished supplies, bags and other materials at each station.
Organized the store by returning all merchandise to its proper place.
Accurately balanced cash drawer after every shift.Built long-term customer relationships and advised clients on purchases and promotions.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Asked open-ended questions to assess customer needs.Learned, referenced and applied product knowledge information.
photographer and sells rep, 05/2008 to 03/2009JC Penney's － staten Island, NYHelped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Carefully maintained over $1000worth of studio equipment. Conducted all photo shoots in a calm and professional demeanor. worth of studio equipment. Collaborated with clients to guarantee satisfaction with advertisements. Explained price and package details to customers. Cropped, manipulated and performed color-balance for final images. Improvised photographic methods and techniques.
Lead sells person, 02/2007 to 04/2008Zumiez － Staten Island, NY
Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance, and cleaning while providing excellent customer service.Trained new employees by providing knowledge of particular store tasks and policies.Interacted with clients and retail buyers to expedite orders.Maintained cleanliness and presentation of stock room and production floor.Earned "Top Seller" 2007 and 2008.Increased store sales by upselling merchandise.
Assisted customers in finding out-of-stock items.
Prevented store losses using awareness, attention to detail and integrity.
Stocked and rotated inventory regularly.
Folded and arranged garments in attractive displays.
Replenished merchandise shelves with items from the stockroom.
Recommended alternative items if the product was out of stock.
Processed merchandise returns and exchanges.
Guaranteed positive customer experiences and resolved all customer complaints.Helped drive sales goals and achieve monthly quota figures.Asked open-ended questions to assess customer needs.
Recommended, selected and helped locate merchandise based on customer needs and desires.
During the same time, i worked at Hollister Co. part time for extra money. I did not work on the floor but in the back folding clothes.
Account Management, attention to detail, benefits, Cash flow, Cash management, cashier, closing, Credit, addressing customer concerns, client, clients, customer satisfaction, excellent customer service, excellent customer service, Customer Service, Data collection, Data entry, Database, debit, e- mail, email, fax, filing, General Manager, inventory, Inventory control, Invoice processing, Mac, managing materials, Excel, mail, money, window, MS Windows, multi-tasking, Strong organizational skills, Photography, photographer, pick, policies, knowledge of store, Fast learner, Sales, sales reports, Scheduling, Shipping, Strategic, Telecommunication, Telephone skills, phones, visual displays and Great communication skills can talk to anyone. Also able to work with anyone