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costumer service representative i resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Problem-solving abilities
  • Call Center Operations
  • Data evaluation
  • Schedule mastery
  • High-energy attitude
  • Product organization
  • Customer cervices
  • Appointment confirmation
  • Fluent in Spanish and English
  • Typing 30 WPM
  • Scheduling appointments
  • Inbound and Outbound Calling
  • Microsoft Office expertise
  • Hipaa regulations knowledge
  • Parent and student communication
  • Student assessment and achievement.
  • Adaptable/ Flexible
  • Warehouse operations
  • Heavy lifting
  • Dependable and reliable
Experience
Costumer Service Representative I, 08/2022 to Current
Hopkins Manufacturing Corp.Edgerton, KS,
  • Answered incoming calls providing frontline member support or assistance with medical and service need.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate care.
  • Consulted with members billing issues.
  • Set up and activated member accounts.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Obtained proper authorization and identification to release confidential medical records.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Referred patients to appropriate professionals and services.
Customer Service Representative, 08/2021 to 08/2022
Hackensack University Medical CenterBelle Mead, NJ,
  • Answered incoming calls providing frontline customer support or assistance with service need.
  • Answered inbound calls, chats to facilitate member service.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate care.
  • Consulted with customers to resolve service and billing issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled patient appointments and procedures.
  • Obtained proper authorization and identification to release confidential medical records.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
Teacher's Assistant, 02/2017 to 05/2021
Capstone LogisticsMethuen, MA,
  • Prepared environment where furnishings and materials corresponded to class needs and paid careful attention to maintaining clean, orderly and attractive Montessori learning area.
  • Fostered positive relationships with parents and communicated children's progress via regular conferences and newsletters.
  • Established powerful and inspiring classroom culture where children had high self-expectations with strong self-motivation and self-direction.
  • Introduced audio and visual tools and technology to facilitate learning and delivered individualized instruction to each student by promoting interactive learning.
  • Engaged with ongoing professional development, participated in professional organizations and identified new ideas and materials to use in classroom or share with other staff members.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Monitored student progress to ensure cooperation and growth.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
Warehouse Picker, 09/2016 to 12/2016
Spherion StaffingCity, STATE,
  • Pulled merchandise to fulfill orders to specification.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Assembled customer orders from stock and placed orders on pallets for shipping department.
  • Prepared inventory for shipment by attaching tags and labels.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Packaged items with appropriate materials to prevent damage during shipping.
Education and Training
High School Diploma: , Expected in 05/2009 to Ontario High School - Ontario, OR
GPA:
: Bilingual Education, Expected in to Boise State University - Boise, ID
GPA:
: Child Development, Expected in to Treasure Valley Community College - Ontario, OR
GPA:
: Child Development, Expected in to Woodland Community College - Woodland, CA
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Certifications
  • ECE/ Child Development/ 12 units
,

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Resume Overview

School Attended

  • Ontario High School
  • Boise State University
  • Treasure Valley Community College
  • Woodland Community College

Job Titles Held:

  • Costumer Service Representative I
  • Customer Service Representative
  • Teacher's Assistant
  • Warehouse Picker

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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