Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.
Improved customer service ratings by [<30>]% by streamlining business processes and enhancing website functionality.30>
Gathered and analyzed data on community needs and interests.Gathered and analyzed data on community needs and interests.Maintained up-to-date and accurate program files and records.
Business, Management and Education coursework
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