Flexible hard worker ready to learn and contribute to team success. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Attentive Cosmetologist with 21 years of experience. Dedicated to long-term relationships with clients and high-quality beautification. Successful at maintaining professional workspaces while remaining welcoming and thoughtful about each customer's needs.
Skills
Customer service
Client Consultations
Physical Stamina
Product and Service Explanations
Workstation Cleaning
Issue Resolution
Hair Assessments
Manicures and Pedicures
Cash Register Operation
Relationship Building
Friendly Communication
Hairpiece Shaping
Active Listening
Supply Ordering and Management
Beauty Treatment Recommendation
Hair Styling
Facial Hair Removal
Customer Consultation
Shampooing and Conditioning
Styling Suggestions
Tool, Equipment and Surface Sanitizing
Problem Anticipation and Resolution
Hair Coloring and Highlighting
Client Consultations
Payment Processing
Appointment Scheduling
Chemical Mixing and Application
Hair Straightening and Curling
Hair Cutting and Trimming
Adaptable to Changing Client Needs
Decision Making
Scalp Care
Eyebrow Shaping
Experience
08/2020 to Current
CosmotologistSupercuts – Edwardsville, IL,
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Maintained relationships with over 50 long-term clients.
Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Treated customers to shampooing and head massage to promote loyalty.
Washed, colored, cut and styled hair for high volume of clients daily.
Kept notes listing preferences and services provided to clients for quick reference.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Evaluated client's hair and physical features to determine style and cut plans.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
I am my own receptionist by answering phones, scheduling appointments and processing payments.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Suggested styles and treatments based on clients' needs and appearances.
Examined hair texture and condition to determine appropriate treatment.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Cut and styled natural, artificial, colored or textured hair.
Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Viewed and analyzed skin to recommend individualized treatment.
Responded to customer inquiries by phone, and in person.
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
11/2012 to Current
Salon Manager/CosmetologistSupercuts – Elizabethtown, KY,
Consulted with customers to understand needs and recommend professional chemical services.
Maintained relationships with over 100 long-term clients.
Opened salon to prepare for daily demands by setting up and organizing all needed supplies.
Collaborated with staff to maximize customer satisfaction and streamline procedures.
Enforced safety procedures in accordance with facility policies and government regulations.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Arranged, shaped, trimmed and colored hair to achieve desired effect.
Placed inventory orders, monitored shelf stock and tracked expenses.
Consistently recognized by management for providing superior customer service.
Handled guest complaints, maintaining positive salon experience for all patrons.
Handled staff development, budgeting and supply ordering.
Cross-sold and up-sold new haircare products.
Supervised banking procedures, cash flow and accounting processes.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Treated clients weekly/ bi-weekly with one-on-one customized plans for nail and cuticle care.
Consulted with customers regarding style objectives and upcoming events.
Created repeat business by developing long-term relationships with regular customers to increase client base.
Maintained relationships with over 50 long-term clients.
11/2008 to 11/2014
CosmetologistWts International, Inc. – Cleveland, OH,
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Treated customers to shampooing and head massage to promote loyalty.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Evaluated client's hair and physical features to determine style and cut plans.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Kept notes listing preferences and services provided to clients for quick reference.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Washed, colored, cut and styled hair for clients daily.
Examined hair texture and condition to determine appropriate treatment.
Cut and styled natural, artificial, colored or textured hair.
Responded to customer inquiries by phone, email and in person.
Suggested styles and treatments based on clients' needs and appearances.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
07/2006 to 11/2010
CosmetologistWts International, Inc. – Coconut Grove, FL,
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Treated customers to shampooing and head massage to promote loyalty.
Evaluated client's hair and physical features to determine style and cut plans.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Kept notes listing preferences and services provided to clients for quick reference.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Washed, colored, cut and styled hair for high volume of clients daily.
Viewed and analyzed skin to recommend individualized treatment.
Cut and styled natural, artificial, colored or textured hair.
Responded to customer inquiries by phone and in person.
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Suggested styles and treatments based on clients' needs and appearances.
05/2005 to 06/2006
CosmetologistWts International, Inc. – Downers Grove, IL,
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
Suggested styles and treatments based on clients' needs and appearances.
Responded to customer inquiries by phone and in person.
Cut and styled natural, artificial, colored or textured hair.
Viewed and analyzed skin to recommend individualized treatment.
Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Examined hair texture and condition to determine appropriate treatment.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Washed, colored, cut and styled hair for clients daily.
Kept notes listing preferences and services provided to clients for quick reference.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Evaluated client's hair and physical features to determine style and cut plans.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Treated customers to shampooing and head massage to promote loyalty.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
07/2003 to 05/2005
CosmetologistWts International, Inc. – Itasca, IL,
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Treated customers to shampooing and head massage to promote loyalty.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Kept notes listing preferences and services provided to clients for quick reference.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Washed, colored, cut and styled hair for high volume of clients daily.
Examined hair texture and condition to determine appropriate treatment.
Viewed and analyzed skin to recommend individualized treatment.
Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Cut and styled natural, artificial, colored or textured hair.
Drove retail sales through salon product and service promotion, making specific client recommendations.
Suggested styles and treatments based on clients' needs and appearances.
Responded to customer inquiries by phone and in person.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
07/2002 to 07/2003
CosmetologistSelf-employed @ Salon At Nautilus – City, STATE,
Double-checked inventories and staff stocking of treatment and sale areas.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Evaluated client's hair and physical features to determine style and cut plans.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Examined hair texture and condition to determine appropriate treatment.
Viewed and analyzed skin to recommend individualized treatment.
Cut and styled natural, artificial, colored or textured hair.
Maintained updated knowledge of industry products and chemical composition structure and properties.
Suggested styles and treatments based on clients' needs and appearances.
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
Responded to customer inquiries by phone and in person.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
07/2001 to 07/2002
CosmetologistSelf Employed @ Perfect Cuts – City, STATE,
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Treated customers to shampooing and head massage to promote loyalty.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Examined hair texture and condition to determine appropriate treatment.
Washed, colored, cut and styled hair for clients daily.
Cut and styled natural, artificial, colored or textured hair.
Viewed and analyzed skin to recommend individualized treatment.
Responded to customer inquiries by phone and in person.
Suggested styles and treatments based on clients' needs and appearances.
Customized styles, services and products to suit client needs and maintain customer satisfaction.
Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
Education and Training
Expected in 1999 to to
GED: Central Oregon Community College - Bend, OR GPA:
Expected in to to
: Cosmetology Phagans' Central Oregon Beauty College - Bend, OR GPA:
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