Friendly Cosmetologist with 20 years of experience in Cosmetology care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort. Hardworking Salon Manager bringing 20+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities. Hardworking Salon Manager successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals. Salon Coordinator with excellent organizational, communication and product sales aptitude.
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- Offered highly skilled and diverse salon services to over 15 daily customers, including cuts, color services and extensions
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Researched latest trends in hair and makeup to stay updated on color, style and technique
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Recommended many products and services to customers, thoroughly explaining details
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated with vendors regarding back order availability, future inventory and special orders
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Listened to customer needs and desires to identify and recommend optimal products
- Assisted customers by answering questions and fulfilling requests
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Answered questions about store policies and concerns to support positive customer experiences
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Drove team revenue totals by bringing in lots in sales
- Maintained organized checkout area and swept floors and emptied trash cans
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Increased sales by 60% over 10 years by offering consultation on products and services and applying customer service and upselling techniques
I was the top stylist for Famous Hair in both Fredonia and Lakewood before starting my own Salon 'Savvy Hair Design, in Cassadaga, NY.
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School Attended
- Erie 1 BOCES
- Jamestown Business College
Job Titles Held:
- Cosmetologist
- Customer Service Representative
- Sales Associate
Degrees
- Cosmetology
- Business
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