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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Responsible sales professional with excellent sale service and interpersonal skills. Committed to making every client feel their needs are met. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Excellent time management and active listening skills. Offering innovative solutions to unique client/customer needs.

Skills
  • Social skills
  • Payment processing expertise
  • Client consultations
  • Understanding of body signals
  • Sales and marketing
  • Administrative procedures
  • Ability to make contacts
  • Reflective listening
  • Psychology
  • Product knowledge
  • Beauty tool sanitization
  • Customer assistance
  • Inventory control procedures
  • Dispute mediation
  • Retail loss prevention
  • Merchandising knowledge
  • Inventory management
  • Money Transfer Systems
  • Team player mentality
  • Customer- and service-oriented
  • Outgoing personality
  • Reliable and punctual
  • Client account management
  • Listening skills
Experience
10/2013 to Current
Cosmetologist Bluegreen Resorts Hooksett, NH,
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Educate clients on condition of there hair and desired chemical services.
  • Directly address clients concerns and questions.
  • Answer phones, schedule appointments and processing payments.
  • Maintain inventory on all supplies.
  • Place supply orders.
05/2011 to 05/2013
Store Associate Dash In Elkridge, MD,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Worked with off-site locations to find desired items for customers.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Engaged positively with each customer, providing professional and polite support and education for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Reduced store theft 100% by observing customers, identifying security risks and addressing guest in a professional manner.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Assisted average of 100 customers per day in finding or selecting items.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Offered coupons and special deals to increase quantity of customer spending 50-100%.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
08/2008 to 08/2010
Server Hyatt Charlottesville, VA,
  • Unlocked building allowing access only to authorized employees until opening for business.
  • Prepare store to open for operation and prep food and drink stations.
  • Planned shift activities, assigned duties and supervised employees.
  • Prepared and set up payment system.
  • Restocked and checked cleanliness of store, lot and restrooms.
  • Responded to questions or referred customers to general manager for additional help or information.
  • Answered phone calls to help customers.
  • Arrived at 5:30am to set up kitchen and begin food prep.
  • Alerted supervisor of repair needs and building concerns.
  • Greeted guests and assisted with taking orders and delivering food.
  • Picked up trash around building and in parking lot for neat appearance.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Maintained workplace equipment and inspected it for cleanliness and damage after every shift.
  • Observed safe work practices and procedures as instituted by company to promote personal and team protection.
  • Provided extensive attention to detail while prioritizing job runs in order to complete work prior to deadlines.
01/2006 to 03/2007
Title Researcher Mi-Tech Atlanta, GA,
  • Conducted diligent research in different parish and county courthouses to check probate, survey and title information.
  • Shared findings with title companies or client representatives with detailed reports.
  • Maintained regular communications with clients to discuss and resolve issues.
  • Examined deeds, deeds of trust, liens, judgments, and easements.
  • Examined 25-100 titles per week.
Education and Training
Expected in 01/2011
: Cosmetology
Bella Beauty College - Austin, TX,
GPA:
Expected in
: Kinesiology
Austin Community College - Austin Tx,
GPA:
Expected in 05/2008
GED:
Austin Community College - Austin, TX
GPA:

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Resume Overview

School Attended

  • Bella Beauty College
  • Austin Community College
  • Austin Community College

Job Titles Held:

  • Cosmetologist
  • Store Associate
  • Server
  • Title Researcher

Degrees

  • GED

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