Experienced case management professional with strong leadership, excellent client and product management skills. I excel in relationship-building skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Maintain a caseload of over 100 clients, working within required time lines.
Assess clients and deliver comprehensive case management services.
Maintain thorough case history records and write detailed reports.
Communicate with employers and other agencies to maintain relationship longevity.
Facilitate classes to individual client and/or group to increase skills and alleviate barriers.
Complete assessments with clients to effectively assist with self-sufficiency.
Manage three counties while exceeding participation requirements.
Acquired additional county in May 2012 due to excellent performance.
Offered transitional services for program offenders, including referral to appropriate community agencies and organizations upon release.
Maintained relationships with employment and community contacts.
Worked in collaboration with offenders to engage them in case planning.
Conducted disciplinary hearings for adult offenders.
Facilitated cognitive behavioral programs with offenders in a group setting.
Acted as Administrative Segregation Hearings Chairperson.
Supervised Unit and Classification Staff when assigned.
Acted as liaison between Custody and Classification Staff.
Supervised adult offenders to monitor compliance with institutional rules and guidelines.
Completed offender custody level determinations by completing Re-classification analysis and Adult Internal Classification System reviews as established by policy and procedure.
Facilitated rehabilitative programs in offender groups.
Trained other staff in facilitation techniques throughout the state.
Assigned to various locations for maximum experience to include, Administrative Segregation Units, Offender Grievance, General Population and Minimum Security Units.
Developed offender transitional accountability plans based on analysis of criminogenic needs.
Promoted to Correctional Service Trainee-Dec 2010
Certified in First Aide, CPR and Firearms
Monitored offender behavior to prevent violation of institutional rules, escape attempts and other dangerous activities in a level five maximum security facility.
Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
Safely transported inmates to and from work sites.
Wrote daily reports that included conduct violations, chronological logs, incident reporting, and search reports.
Routinely reviewed housing assignments and reassigned offenders when needed.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Maintained communications with all other areas of the facility at all times.
Employed de-escalation and verbal judo techniques; and used physical and mechanical restraints to control incidents.
Attended regular trainings and maintained appropriate certifications.
Cross trained in a multitude of posts.
Promoted to Corrections Classification Assistant-Jan 2006
Coursework in Internet Technologies and Criminal Justice
Continuing education to receive Bachelor of Science-May 2014
Women's Aware Conference
Chamber of Commerce-Wayne, Reynolds and Carter counties
SEMO Behavior Health
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