Wyoming Department of Corrections - Correctional Property Officer Resume Example

• Grow Business: Review, quote and finalize new business as available for both property and causality. Manage pipeline and follow-up with insured's as needed.
• Customer Satisfaction: Ensure that all client needs are meet as required including adding, deleting and changing coverage's. Review current coverage's and verifies that all endorsements and liabilities are as the insured would need them to be if an incident were to occur.
• Cross-sell/Up- sell: As needs are meet attempt to cross sell into other coverage's as well as increase coverage's as needed to ensure that best insurance needs are meet and not only minimal requirements by state and/or financial institution s.
• Claim Management: Receive all claim/accident information and enter into our system. Work closely with an assigned adjuster and the insured from beginning to end to make sure that the claim is cared for timely and properly.
• Audit Management : Schedule, track and manage all clients annual audits to ensure that we are compliant with not only our Home Office but also to ensure that customer insurance levels are appropriate and within guidelines and individual requirements.
• Membership Management: Manages the County Farm Memberships for all of our insured's. Including: selling new memberships as well as maintaining current memberships. Also, I am responsible for education of membership benefits, costs and expiration for entire customer base.

• Customer relationships: Assists BDM in maintaining and growing firm and favorable relationship with our current customer base as well as new prospects.
• Customer Satisfaction/Education: Understand the needs and the expectations of customers and provide suitable and relevant solutions for their business
• Manage Pipeline: Appropriately and accurately maintain a accurate reflection of monthly and quarterly opportunities for the Tennessee region
• Renewal Management: Ensure that all renewal opportunities are quoted 60-90 days in advance to customer base with options for Cross-Sell and Up-sell clearly marked. Follow through with timely and appropriate customer follow-up.
• Goal Achievement: Manage forecasting, goal setting and performance goals

Primarily responsible for driving sales for the organization's HP Enterprise Group; requiring comprehensive support of the outside and inside sales teams, development of a joint sales strategy and tracking/monitoring sales numbers on a bi-weekly basis.

Additional Responsibilities

• Opportunity Registration: Serve as primary contact for registering the necessary HP opportunities into the client partner portal, ensuring all programs are properly maximized and all pipeline sales are accurately tracked.
• Sales Forecast/Commitment: Set strategic revenue goals/forecasts by product line for each quarter.
• Communication Liaison: Serve as the primary communication link between with HP, working to locate the appropriate resources within HP and strengthening the relationship with HP field and internal resources for a more collaborative sales effort.
• Sales and Client Meeting Support: Customize the HP Playbook to create custom presentations for sales members when requested. In addition, responsible for presenting at client meetings or engaging the appropriate HP resources to present HP content.
• Training: Responsible for identifying training needs and driving HP Sales training throughout the year, with a focus on HP product roadmap updates, new product training, HP Playbook reviews and a variety of other HP Training needs.
• HP Programs:Act as resident expert on all HP programs, working to ensure sales is fully aware of all programs and how to maximize the benefits of all available programs.
• Client Events: Work closely with sales team and HP drive HP client events for increased sales.

• Directed all programs from vendor and distributor partners, ensuring all programs were properly utilized and all criteria were met for eligibility.
• Was responsible for managing and ensuring over $2 million in program dollars hit the bottom-line of the organization through use of the programs described above.
• Assisted in the onboarding process of all new vendors coming into the organization.
• Managed the vendor portion of the organization's internal ERP system, including adding new vendors, uploading internal overstock inventory and problem resolution.
• Assisted the marketing team in ensuring Marketing Development Funds were properly tracked and payments were received on a timely basis.
• Collaborated with Human Resources to specify all certification and training requirements were known and complied with internally for maximum satisfaction of sales teams, partner community and clients.
• Provided problem resolution for a variety of vendor issues.

• Primary responsibilities included program, registration and claiming management for enterprise solutions across five core competencies for the organization's entire client base. 
• Led the quoting and assisted in the design and problem solving for all enterprise storage lines carried by the organization including; Hewlett Packard, NetApp, VMware, Novell, F5 and previous experience with Cisco and IBM. 
• Planned and managed all aspects of the client project, while staying within the SOW created and budget allowed. 
• Assisted in creating, implementing, planning and driving attendance to annual Summer Technology Showcase to strengthen partner relationships. 
• Continually built and maintained relationships on all levels with strategic vendor and manufacturer partners.

• Primary responsibility includes; program, registration and claiming management for enterprise solutions across five core competencies for entire client base. 
• Enterprise solution specialist; responsible for quoting and assisting in design and problem solving for all Enterprise Storage lines carried by the organization including; Hewlett Packard, NetApp, VMware, Novell, F5 and previous experience with Cisco and IBM. I am versed in assisting with NetApp configurations, using HP Sales Builder configuration tool, and creating VMware solutions from client specifications.
• Engagement manage/project manage all Verdiem power management opportunities for the client base. Duties include planning and managing all aspects of the client project while staying within the SOW created and budget allowed.
• Assists in management and scheduling of training sessions internally for knowledge enhancements and higher levels of client satisfaction.
• Assisted in creating, implementing, planning and driving attendance to annual Summer Technology Showcase to strengthen partner relationships. As well as assisted in planning and organizing a 6 city client facing Healthcare Showcase
• Continually build and maintain relationships on all levels with strategic vendor and manufacturer partners

• Successfully procured and managed orders placed through distribution and manufacturers for entire inside sales team. 
• Collaborated to increase client satisfaction, while also enhancing the organization's bottom-line results. 
• Managed inventory control through constant monitoring and problem-solving skills.