Corporate Travel Agent Resume Example Connections Housing

CORPORATE TRAVEL AGENT

Experience

Corporate Travel Agent, 03/2019 to 03/2020
Connections Housing – Las Vegas, NV

Provided travel advice that focus on corporate clients travel demands for national & international flights
Delivered exceptional customer service when responding to incoming calls regarding travel bookings
Managed flight, hotel, and rental car reservations and ticket issuance for numerous corporate accounts
Managed & coordinating airfare group reservations for trade show & meetings
Generate daily sales reports and update ticket logs
Coordinated prepaid hotel reservations for NCA account
Booked airfare & hotels on APOLLO reservation system
Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
Set up flights, hotels and ground transportation for individuals and groups
Responded to clients' questions, issues and complaints and implemented appropriate solutions
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
Implemented automated office systems, optimizing client and data communications as well as records management
Developed process improvements and long-term business strategies through analysis of customer feedback

Administrative Assistant/Hotel Representative, 08/2018 to 10/2018
RED Carpet VIP – Las Vegas, NV

Worked together with Human Resource & Sales Departments, responsible for monitoring email leads responding to requests regarding hotel availability and preforming routine office support services
Answering phone and distributing leads to Sales Department regarding Night Club reservations
Preparing quotes and contracts for clients as well as collecting deposits and payments
Distributing and updating Host Schedules daily
Manually preparing excel sales reports for President and Sales Team
Contacting potential leads helping with hotel reservations
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Offered departmental administrative support
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
Tracked inventory and ordered office supplies encouraging cost-effective solutions

Receptionist/Administrative Assistant, 01/2018 to 07/2018
BEST Agency – Las Vegas, NV

Under direction of Vice-President, is responsible for answering and re-directing incoming calls, receives and directs visitors and performs variety of routine office support services
Answer phones and greet visitors, distribute new client calls to booking agents
Disperses mail and faxes to appropriate personnel
Maintains correct on-hold company directory, voicemail and closing messages
Oversees incoming and outgoing mail
Maintains office supplies for company offices and keep inventory of all supply orders
Assists Accounting Department with updates and input of new talent and employee data into company information system
Performs any and all additional duties as assigned by Management
Entering and updating new talent into Quickbooks and Paychex
Assist booking agents in entering new talent in database, coordinating and schedule casting calls for new talent, create Zed Cards for talent
Create new files for new employees and talent, entering their information into Paychex
Organized and scheduled office meetings as well as client appointments for team of 7 professionals, effectively accommodating hectic agendas
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Collected and distributed messages to team members and managers to support open communication and high customer service
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Kept reception area clean and neat to give visitors positive first impression
Answered inquiries and resolved or escalated issues to management personnel for problem resolution
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
Received and routed business correspondence to correct departments and staff members
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Routed incoming mail and messages to relevant personnel without delay
Sorted, received and distributed mail correspondence between departments and personnel
Offered appointment information updates and rescheduling to guests
Entered daily data in computer systems and documented office activities
Greeted arriving members professionally by first name
Corresponded with clients through email, telephone or postal mail
Collected, sorted, distributed and sent mail and packages
Assisted in administrative duties for office team, including making phone calls, copies and schedules
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel

Corporate Travel Agent, 04/2017 to 08/2017
ALTOUR – Las Vegas, NV

Provided travel advice that focus on corporate clients travel demands for national & international flights
Delivered exceptional customer service when responding to incoming calls regarding travel bookings
Contacted clients regarding schedule changes, airline cancellations, delays, and payment requests
Managed flight, hotel, and rental car reservations and ticket issuance for numerous corporate accounts
Managed & coordinating hotel group reservations for trade show & meetings
Coordinated prepaid hotel reservations for accounts
Booked airfare & hotels on SABRE reservation system
Set up flights, hotels and ground transportation for individuals and groups
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
Managed administrative functions such as billing, expense and commission tracking
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues

Travel Lifestyle Manager, 02/2016 to 01/2017
TEN GROUP – Las Vegas, NV

Designed vacation experiences for VIP clients and provided travel advice that focused on individuals, families or business travel demands
Providing clients VIP concierge service nationally and international
Delivered exceptional customer service when responding to incoming calls regarding travel bookings
Contacted VIP clients regarding schedule changes, airline cancellations, delays, and payment requests
Managed flight, hotel, and rental car reservations, limousine transportation and applying client's airline miles for numerous VIP corporate accounts such as Merrill Lynch Plus Elite, & Octave
Booked air fare on SABER reservations system
Maintained excellent attendance record, consistently arriving to work on time
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Resolved conflicts and negotiated mutually beneficial agreements between parties
Handled 50 calls to address customer inquiries and concerns

Work History

Corporate Travel Agent, 03/2019 to Current
Connections Housing – Las Vegas, NV

Provided travel advice that focus on our corporate clients travel demands for national & international flights.
Delivered exceptional customer service when responding to incoming calls regarding travel bookings.
Managed flight, hotel, and rental car reservations and ticket issuance for numerous corporate accounts.
Managed & coordinating airfare group reservations for trade show & meetings.
Generate the daily sales reports and update ticket logs.
Coordinated prepaid hotel reservations for our NCA account.
Booked airfare & hotels on APOLLO reservation system.

Administrative Assistant/Hotel Representative, 08/2018 to 10/2018
RED Carpet VIP – Las Vegas, NV

Worked together with Human Resource & Sales Departments, responsible for monitoring email leads responding to requests regarding hotel availability and preforming routine office support services.
Answering phone and distributing leads to the Sales Department regarding Night Club reservations.
Preparing quotes and contracts for clients as well as collecting deposits and payments.
Distributing and updating Host Schedules daily.
Manually preparing excel sales reports for our President and Sales Team.
Contacting potential leads helping with hotel reservations.

Receptionist/Administrative Assistant, 01/2018 to 07/2018
BEST Agency – Las Vegas, NV

Under the direction of the Sr.
Vice-President, is responsible for answering and re-directing incoming calls, receives and directs visitors and performs a variety of routine office support services.
Answer phones and greet visitors, distribute new client calls to booking agents.
Disperses mail and faxes to appropriate personnel.
Maintains correct on-hold company directory, voicemail and closing messages.
Oversees incoming and outgoing mail.
Maintains office supplies for company offices and keep inventory of all supply orders.
Assists Accounting Department with updates and input of new talent and employee data into company information system.
Performs any and all additional duties as assigned by Management.
Entering and updating new talent into Quickbooks and Paychex.
Assist booking agents in entering new talent in our database, coordinating and schedule casting calls for new talent, create Zed Cards for talent.
Create new files for new employees and talent, entering their information into Paychex.

Corporate Travel Agent, 04/2017 to 08/2017
ALTOUR – Las Vegas, NV

Provided travel advice that focus on our corporate clients travel demands for national & international flights.
Delivered exceptional customer service when responding to incoming calls regarding travel bookings.
Contacted clients regarding schedule changes, airline cancellations, delays, and payment requests.
Managed flight, hotel, and rental car reservations and ticket issuance for numerous corporate accounts.
Managed & coordinating hotel group reservations for trade show & meetings.
Coordinated prepaid hotel reservations for our Laradel account.
Booked airfare & hotels on SABRE reservation system.

Travel Lifestyle Manager, 02/2016 to 01/2017
TEN GROUP – Las Vegas, NV

Designed vacation experiences for VIP clients and provided travel advice that focused on individuals, families or business travel demands.
Providing our clients VIP concierge service nationally and international.
Delivered exceptional customer service when responding to incoming calls regarding travel bookings.
Contacted our VIP clients regarding schedule changes, airline cancellations, delays, and payment requests.
Managed flight, hotel, and rental car reservations, limousine transportation and applying client's airline miles for numerous VIP corporate accounts such as Merrill Lynch Plus Elite, & Octave.
Booked air fare on SABER reservations system.

Education

Certificate in Public Relations, Universidad del Sagrado CorazonSanturce, PR

Bachelor of Arts: CommunicationsUniversidad Central de Bayamon - Bayamon, PR

Summary

TRAVEL AGENT | RECEPTIONIST | CUSTOMER SERVICE Energetic, outgoing professional with a history of matching clients with travel that meets their vacation needs while maximizing revenue. Laser-focused on ensuring client satisfaction when processing new reservation requests or resolving issues with existing travel bookings. Recognized for applying decision-making and analytical skills when booking complex destination itineraries for domestic and international travel. Excel at supporting administrative tasks such as directing calls, preparing correspondence, controlling inventory, and scheduling appointments. Solid communicator with expertise communicating with individuals from diverse backgrounds, occupations, and cultures.

Languages

Fluent in English and Spanish.

Highlights

Windows, Microsoft Word, Excel & Outlook, Saber, Amadeus, and WorldSpan
Sales Management
Phone Etiquette
PBX Switchboard Management
Problem Solver
Multi-Tasking
Client Relations
Listening Skills
Time Management
Organization Skills
Accounting, Public Relations
APOLLO, Quickbooks
Closing, SABRE
Contracts, Sales
Client, Sales Management
Clients, Sales reports
Client Relations, Spanish
Customer service, Switchboard
Database, Phone Etiquette
Directing, Phone
Direction, Answer phones
Email, Time Management
Fluent in English, Transportation
Faxes, WorldSpan
Focus
Human Resource
Inventory
Listening

Meetings
Excel
Mail
Office
Outlook
Windows
Microsoft Word
Multi-Tasking
Organization Skills
PBX
Personnel
Problem Solver
Documentation coordination
Airline fares understanding
Hotel reservations
Customer service
International travel familiarity
Ticketing rules
Itineraries
Travel research
Executive travel
Hotel accommodations
Conflict resolution
Company guidelines and procedures
Organization
MS Office
Budgets
Communications

Skills

Windows, Microsoft Word, Excel & Outlook, Saber, Amadeus, and WorldSpan, Sales Management

Phone Etiquette

PBX Switchboard Management

Problem Solver

Multi-Tasking

Client Relations

Listening Skills

Time Management

Organization Skills,

Accounting, APOLLO, closing, contracts, client, clients, Client Relations, customer service, database, directing, direction, email, Fluent in English, faxes, focus, Human Resource, inventory, Listening, meetings, Excel, mail, office, Outlook, Windows, Microsoft Word, Multi-Tasking, Organization Skills, PBX, personnel, Problem Solver, Public Relations, Quickbooks, SABRE, Sales, Sales Management, sales reports, Spanish, Switchboard, Phone Etiquette, phone, Answer phones, Time Management, transportation, WorldSpan

Resume Overview

Companies Worked For:

Connections Housing
RED Carpet VIP
BEST Agency
ALTOUR
TEN GROUP

School Attended

Universidad Central de Bayamon

Job Titles Held:

Corporate Travel Agent
Administrative Assistant/Hotel Representative
Receptionist/Administrative Assistant
Travel Lifestyle Manager

Degrees

Certificate in Public Relations, Universidad del Sagrado Corazon
Bachelor of Arts : Communications

Corporate Travel Agent Resume Example

Resume Score: 90%

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