Corporate Trainer with extensive experience in designing and implementing both new hire and continuous learning training programs. Reputation as a highly creative and motivating trainer with a flair for conceptualizing and implementing policy and change management in a positive manner. Extensive experience with training large teams for major system transitions.
Led training project for call center transition from previous legacy tool to Salesforce system.
Integrated Voice Recognition (IVR) development and delivery for call center.
Design and implement online learning using current rapid eLearning development technologies.
Lead Trainer for the BlueCross and BlueShield, Federal Employee Program of Regence BlueShield. The Plan covers Idaho, Oregon, Utah, and Washington.
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