Provided signature concierge services for guests of the world's largest vacation ownership & resort hotel group. Educated guests on area attractions and planned itineraries to create cherished vacation memories. Qualified and verified guests met all requirements for attending vacation ownership sales presentations and owner updates. Maintained and exceeded budget market penetration and assured overall team conversion rate of this NW Florida site met and exceeded sales goals.
Received Wyndham Century Club Award of Excellence - June 2011
Responsible for brand promotion; visual merchandising; daily, weekly and monthly sales tracking; inventory control and variance reports for Hawaii's oldest and largest fine jewelry retailer. Participated in revenue-generating cross marketing programs with sister Na Hoku properties.
Ranked in top 10% sales performance among 64 U.S. retail outlets.
Provided unparalleled service to ensure guest satisfaction consistent with superior standards and policies of a premiere Las Vegas resort hotel. Assisted guests with reservations for dining, shows, spa, golf, travel and other activities. Staffed and managed Planet Hollywood's exclusive red carpet events including the Miss America pageant, Hollywood film premieres, headliner concerts and more.
Named "Ultimate Concierge" - 2008
Wrote & produced creative multi-media marketing, advertising & promotional collateral and on-site special events to increase market visibility, room revenues & ancillary sales revenues. Launched and executed new database guest rewards program to build brand loyalty.
Increased online room sales revenues by 20% via search engine optimization (SEO) copywriting.
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