Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
All company sales, planning, and execution of Banquet and Catering special events. Generate revenue through trade shows, creating promotional marketing materials, and building relationships with vendors and community businesses and clients. Created repeat business by developing long-term relationships with regular customers. Handled guest complaints, maintaining a positive attitude. Correctly calculated charges, issued bills and collected payments. Research various entertainment venues and local talent for special events. Respond to new and current client telephone and in-person requests for information and offerings. Exceed clients expectations for all details of their event and effectively coordinate communication with the Event manager, Banquet Chef, and Event staff. Manage confidential client information. Extensive data reporting in Excel.Designed and created weekly and monthly spending reports.
Promoted positive customer and associate relations through courtesy, service and professional appearance. Set up special events and private parties. Managed 175 team members, including scheduling, training and conflict resolution. Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste. Decreased liquor costs by accountable recording while increasing liquor sales by 10% through incentives and promotions. Protected store assets and facilities by ensuring compliance with company policies and procedures.Supported store manager with recruiting, interviewing and hiring servers, bartenders, and hosts. Developed training manual for new staff to ease transition for new employees. Processed cash, credit card and voucher payments. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Set tables with clean linens, place settings, and centerpieces. Completed closing duties, including restocking items and closing out the server report. Consistently adhered to quality expectations and standards. Correctly calculated charges, issued bills and collected payments.
Assessed customer needs and responded to questions. Worked with customer service to resolve issues. Balanced customer checkbooks. Counted and balanced cashier drawers. Provided professional and courteous service at all times. Received "Went Over and Above" award for customer service.
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies. Changed equipment over to new product. Helped achieve company goals by supporting production workers. Worked with managers to implement the company's policies and goals. Maintained proper stock levels on a line. Inspected finished products for quality and adherence to customer specifications. Calibrated or adjusted equipment to ensure quality production using tools such as calipers, and height gauges. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Training for 2016 Fifth Third River Bank Run
Participated in 2015 Color Run
America in Bloom 2015 event planning
Community Action House
West Coast Chamber of Commerce
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