Results-oriented senior customer success manager in the tech industry who specializes in quality customer success, customer support, customer retention, productivity and team management. Highly experienced in software-as-a-service customer success and
dedicated to providing excellent customer service and making operational and procedural improvements. I am a strong team
player with excellent communication and problem-solving skills.
Grad Year: Fall 2013
Microsoft Office Suite | Adobe Creative Suite 6 | Salesforce| Excel | Workday | TechValidate Software | SurveyMonkey | WordPress | Salesforce Pardot | Marketo | SaaS| CRMs | Jira | Google Analytics | Gainsight| Zendesk |Hootsuite | Hubspot | Eloqua | SOW | PO creation | Tradeshows | Eloqua | Digital Media| Content Marketing| SQL| MQL| Direct Marketing Programs
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