Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Also, committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Properly directed inbound calls in phone queues to improve call flow.
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Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Tracked down sources of special products and services to meet customers' special needs. Received and processed cash and credit payments for in-store purchases. Shared product knowledge with customers while making personal recommendations.
Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
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