Talented, experienced professional with skills in operations, customer relations, teaching / training, audio / video production, and communication. Proven aptitude for executing highly controlled and regulated activities in strict accordance with prevailing organizational and regulatory guidelines. Capable and dedicated, accustomed to multitasking and managing a variety of concurrent projects, duties and responsibilities. Committed to providing high-quality interpersonal interactions by consistently applying a proactive approach to meeting individual needs. Proficient with office electronics, hardware, telecommunications, and productivity software such as MS Office Suite; extensive expertise in A/V equipment and video production software applications. Proven capacity to adapt to new environments and procedures, readily developing proficiency for immediate productivity; exemplary written, verbal, and interpersonal communication skills.
Strong customer focus
Complex issues management
Complex technical information
Excellent interpersonal skills
Works well in a team environment
Coordinator, Visa Information Services , 10/2008
to 10/2010 NUCOMM (TRANSCOM) INTERNATIONAL / US DEPARTMENT OF STATE, US CONSULATE GENERAL TORONTO – Toronto,
Serve a broad multicultural community within US
government facility, providing intake and hands-on support for Visa applicants
across the entire process. Respond to inquiries and research in-process
application statuses; verify application completeness, accuracy, and payment.
Provide superior customer support, responsiveness, and issue resolution,
utilizing interpersonal talents to defuse volatile situations.
VISA CLERK, PEAK SEASON, 07/2008
to 09/2008 US DEPARTMENT OF STATE, US CONSULATE GENERAL TORONTO – TORONTO,
Can multitask to carry out detailed, sometimes repetitive work with accuracy, tact and sound judgment, both as a team member and independently, under pressure.
Within an assigned schedule, meeting an exceptionally heavy visa production target.
Exercise highly developed tact and sound judgment to function politely and efficiently in a high pressure, multicultural environment, in direct contact with the public.
Responding well to direction from superiors.
Extremely poised and trustworthy.
Maintain high standards of rectitude.
Perform daily work with precision and general guidance from supervisors.
Independently resolving clearly defined problems using SOPs in direct public contact; and refer more complex, suspect or difficult cases to superiors.
Daily frequent face to face contact with multinational and multilingual customers, and colleagues in the Visa Unit, to explain and handle routine visa matters in a tactful and diplomatic manner.
Participate in weekly team meetings, contributing recommendations for process and workflow improvements, customer service practices, and internal administration.
Accurately manage and prepare applicant records and biometric data, confidential information and documents, and applicant passports.
Eagerly participate in all training opportunities related to consular processes and programs.
Game Advisor & Sales Associate, 03/2008
to 03/2009 ELECTRONICS BOUTIQUE – Oakville,
Contribute to store sales and growth through a
demonstrated love of multimedia, rapidly identifying customer objectives for
electronic entertainment purchases and providing recommendations. Routinely
assigned closing shift, holding responsibility for cash accounting, deposit,
and store security. Serve
as the sole bilingual employee in English and Spanish.
Computer Lab Aide, 04/2006
to 08/2006 UNITED INDEPENDENT SCHOOL DISTRICT, TRAUTMANN MIDDLE SCHOOL – Laredo,
mentoring, and guidance to 8th grade students participating in
computer-based curricula; instrumental contributor to development student
enthusiasm for technology. Provided
hands-on instruction and coaching for student projects including production of
a mock news broadcast, Website development, and multimedia design.
Technical Support, 06/2005
to 09/2005 Comcast High Speed Internet – Laredo,
Received, analyzed, and responded to phone-based customer support requests in a high-volume call center environment, supporting problem identification and resolution for Internet, TV and telephone products and services.
Performed real-time troubleshooting and diagnosis, repairing or escalating issues as necessary.
Utilized Web-based product and service specification and support resource to solve and close an above-average number of trouble tickets.
Sales Associate, ELECTRONICS, 09/2001
to 06/2005 TOYS R US – Laredo,
Leveraged technology expertise to consult with and serve customers within the electronics department; held responsibility for product inventory, including daily accounting for high-dollar items.
Managed cash transactions and produced routine operational reports related to product receipt.
Played key role in training new and seasonal employees on products and store procedures; personally completed weekly training modules spanning all business operations.
TECHNICAL SUPPORT, HIGH SPEED INTERNET, 06/2005
to 09/2005 CONVERGYS – Laredo,
and responded to phone-based customer support requests in a high-volume call
center environment, supporting problem identification and resolution for
Internet, TV and telephone products and services. Performed real-time
troubleshooting and diagnosis, repairing or escalating issues as necessary. Utilized
Web-based product and service specification and support resource to solve and
close an above-average number of trouble tickets.
Diploma in Digital Video Editing: Post Production Video Editing,
2007 INTERNATIONAL ACADEMY OF DESIGN AND TECHNOLOGY - TORONTO,
Served as Boom Operator and Post-Production
Editor for student film, “Not Butter”
Produced 5-minute promotional video for
Hollows Camp in Cookstown, Ontario.
Digital Video Editing (2007)
INTERNATIONAL ACADEMY OF DESIGN & TECHNOLOGY - Toronto, Ontario M5V 3G6: Served as Boom Operator and Post-Production Editor for student film, "Not Butter"
Produced 5-minute promotional video for Hollows Camp in Cookstown, Ontario
Associate's of Applied Science: Media & Web Technology,
1 2004 LAREDO COMMUNITY COLLEGE - Laredo,
Texas Media & Web Technology Computer Information Systems Practicum with Laredo Public Library, Media & Technology Department - Developed main Web page layout and produced promotional video footage
Diploma: 1 2000 J. B. ALEXANDER MAGNET FOR HEALTH AND SCIENCES HIGH SCHOOL - Laredo,
Associate of Applied Science: MEDIA & WEB TECHNOLOGY,
2004 LAREDO COMMUNITY COLLEGE - LAREDO,
Convergys Customer Support Program Technical Proficiency Avid PC Connection of cable beta decks to Avid Breakout Box for digitizing.
Signal calibrations of all input and output signals to the specifications of Society of Motion Picture and Television Engineers.
SYMPTE) Capturing and digitizing footage from composite, component, S-Video, and digital video signals.
Organization and sorting of all media files and master clips in an Avid Workspace.
Shot-Logging and Time-Code Window Burns for Beta SP formats.
Logging and Batch Digitizing footage into organized bins and folders for convenient utilization.
Preparing sequences and media for broadcast with traditional leader elements (Bars and Tone) and a Hi-Resolution transfer.
Digitizing media to .mpeg2 files using software encoding in preparation for DVD distribution.
Adobe Photoshop Basic photo corrections using a variety of tools and commands to improve the quality of a photographic image.
Using masks and channels to isolate and manipulate specific parts of an image.
Isolating different parts of an image on layers where each can then be edited as separate artwork, allowing flexibility in composing and revising an image.
Adobe After Effects Create complex animations using simple images and numerous controls, tools, and effects built into After Effects.
Creating expressions between layer properties to program synchronized movements and transformations.
Using the output graph tools to turn audio files into an animated graphics.
Incorporating layers in true 3D using a virtual camera to control the view.
I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith." March 23, 2009 JASON RAMIREZ Page 2 of 4 continued.
Academic, accounting, broadcast, business operations, call center, closing, coaching, interpersonal, customer service, customer support, diagnosis, Digital Video, direction, Editing, Editor, electronics, English, film, government, Help Desk, Information Systems, instruction, inventory, layout, meetings, mentoring, Multimedia, multimedia design, Networking, Operating Systems, PC Hardware, processes, real-time, repairing, research, sales, sound, Spanish, specification, Supervisor, supervision, telephone, phone, TV, troubleshooting, video, Website development, Web page, workflow
United States Citizen * SSN#: XXX-XX-XXXX
Federal reinstatement eligible
Highest Federal Grade Held: FSN-4
NUCOMM (TRANSCOM) INTERNATIONAL / US DEPARTMENT OF STATE, US CONSULATE GENERAL TORONTO
US DEPARTMENT OF STATE, US CONSULATE GENERAL TORONTO
UNITED INDEPENDENT SCHOOL DISTRICT, TRAUTMANN MIDDLE SCHOOL
Comcast High Speed Internet
TOYS R US
INTERNATIONAL ACADEMY OF DESIGN AND TECHNOLOGY
LAREDO COMMUNITY COLLEGE
J. B. ALEXANDER MAGNET FOR HEALTH AND SCIENCES HIGH SCHOOL
Job Titles Held:
Coordinator, Visa Information Services
VISA CLERK, PEAK SEASON
Game Advisor & Sales Associate
Computer Lab Aide
Sales Associate, ELECTRONICS
TECHNICAL SUPPORT, HIGH SPEED INTERNET
Diploma in Digital Video Editing : Post Production Video Editing , 2007 Digital Video Editing (2007)
INTERNATIONAL ACADEMY OF DESIGN & TECHNOLOGY - Toronto, Ontario M5V 3G6 : Associate's of Applied Science : Media & Web Technology , 1 2004 Diploma : 1 2000 Associate of Applied Science : MEDIA & WEB TECHNOLOGY , 2004
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