Coordinator/Keyholder Resume Example

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Professional Summary
Coordinator focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. I bring a total of 27 years or retail experience from sales associate, to key holder, merchandiser, and Assistant Manager.  Enthusiastic, organized, friendly and outgoing with exceptional communication and time management abilities.  Detail-oriented Retail Merchandiser effective at monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Visual Merchandiser skilled at collaborating with fashion designers on product placement, store displays and marketing material for new clothing launches and promotions. Skillful Retail Merchandiser accomplished in product assembly, material handling and setting displays. Works well independently and as part of dynamic teams.
  • Excellent customer service skills
  • Personnel development
  • POS systems
  • Merchandising
  • Bank deposit procedures
  • Detail-oriented
  • Goal-oriented
  • Store displays
  • Opening and closing procedures
  • Customer-oriented
  • Excellent attention to detail
  • Fast learner
  • Staff training and development
  • Mathematical aptitude
  • Customer relations
Work History
05/2013 to Current
Coordinator/KeyholderCompany NameCity, State
  • Completed store opening and closing procedures.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Directed customers to correct store locations.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.
  • Monitored security areas during busy periods.
  • Cleaning, stocking and organizing tasks in assigned sales areas.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Merchandised stock for visual impact for customers to maximize sales.​
  • Generated repeat business through exceptional customer service.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened inventory boxes and restocked shelves.
  • Trained and mentored new employees.
  • Greeted customers promptly.
  • Instructed staff on appropriately handling difficult and complicated sales and customer issues.
11/2011 to 04/2013
Sales Associate/ Key HolderCompany NameCity, State
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Recommended merchandise to customers based on their needs and preferences.
  • Opened and closed store.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, maintained store for a clean environment for customers.
  • Created and overseen daily tasks for sales associates.
  • Built relationships with customers to increase repeat business and made their shopping enjoyable for them to return on regular basis.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Overseen reports and determined what departments needed to have improvements made on to improves sales.
  • Took in truck and shipment and ran stock unto sales floor in a timely manner.
08/1996 to 05/2009
Assistant ManagerCompany NameCity, State
  • Promoted from Key Holder to Assistant Manager within 14 months.
  • Managed staff of 28 sales associates, 5 team leaders.​
  • Reported to the Manager or district manager when Manager was away from the store regarding all store and staff issues.
  • Scheduled and led daily store meetings for all employees to inform them of new promotions and sales plan for the day.
  • Assigned employees to specific duties to best meet business needs.
  • Conducted store inventories once per year and finish in a timely manner and efficiently ran all reports that generated and loaded up to head quarters.
  • Opened and closed store.
  • Resolved customer issues on the store level.  Main focus was to please every customer for superior customer service.
  • Scheduled staff on monthly basis keeping payroll under budget per corporate and scheduling according to business needs.
  • Took inventory of supplies and put in supply order once per month not to exceed budget.
  • Made sure all plan o grams were completed by corporate standards.
  • Related to buyers and corporate regarding excellent sell through on certain items.
  • Filed and updated all employee files, new hires, terminated associates.
  • Counted and made deposits and change orders.
  • Open door policy to all associates that were in need of store level issues or personal issues privacy was highly practiced.
  • Interviewed and hired staff according to business needs.
High School Diploma:
Dover High School - City, State
  • Earned "Employee of the Quarter" award in September 2013.
  • Started out in sales level position in all my previous jobs and got promoted to Key Holder and at Liz Claiborne to Assistant Manager.​
  • Skilled proficient in processing payments, resolving customer service issues and opening and closing store according to procedures. Collaborative team player with over 27 years' experience.
  • Assistant store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
  • Very personable  who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems.
  • Retail Merchandiser skilled at creatively conceptualizing and building an artistic framework around any given assignment. Pays close attention to detail and creates displays that engage and intrigue.


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Resume Overview

School Attended

  • Dover High School

Job Titles Held:

  • Coordinator/Keyholder
  • Sales Associate/ Key Holder
  • Assistant Manager


  • High School Diploma :

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