Coordinator Ii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Well-organized Administrative professional bringing excellent multitasking abilities developed over many years of customer service experience. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Versatile. Enthusiastic problem solver and talented performer with superior communication, planning and decision-making skills.

  • Document management
  • Accounts reconciliation
  • Consulting
  • Scheduling and calendar management
  • Financial Management
  • Proficient in 10-key
  • Strong Banking Ethics
  • Loans
  • Excellent Time Management
  • Currency and coin counter operation
  • Risk management assessments
  • Relationship building and management
  • Financial services
  • Customer Relations
  • Payment Coordination
  • Detail-oriented
  • Multitasking abilities
  • Customer service
  • Computer proficiency
  • Effective communication
  • Financial Fraud
Work History
Coordinator II, 09/2019 to Current
Abbott LaboratoriesCharlottesville, VA,
  • Handled incoming telephone and online inquiries from Grocery Customer Service, CRT and Walmart stores.
  • Processed refunds and payments to to customers credit cards and debit cards.
  • Complied with established procedures when approving or rejecting orders, charges and refunds.
  • Made outbound calls to stores and customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.
  • Applied mathematical abilities on daily basis to calculate and check figures for orders.
  • Calculated discounts, percentage allocations and credits for charges and refunds to customers orders.
  • Conducted prompt and thorough investigations on referred orders.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Identified issues, analyzed information and provided solutions to problems.
Financial Service Consultant/Loan Officer, 10/2015 to 08/2019
Aveanna HealthcareSaint Cloud, MN,
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.\
  • Evaluate credit worthiness by processing loan applications and documentation within specified limits.
  • Interview applicants to determine financial eligibility and feasibility of granting loans.
  • Determine all applicable ratios and metrics.
  • Justify decisions (approvals/rejections) and report on them.
  • Complete loan contracts and counsel clients on policies and restrictions.
  • Update job knowledge on types of loans and other financial services.
  • Maintain and update account records.
  • Assess customer needs, explore all options and introduce different types of loans.
  • Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas.
  • Build trust relationships, customer loyalty and satisfaction throughout the underwriting process.
  • Operate in compliance with laws and regulations and adhere to lending compliance guidelines
  • Develop and maintain relationships with members and assist to open new accounts and offer innovative services such as online baking and e-bill payments to ensure retention of clients.
  • Provide support to manager and assist in opening and closing procedures and ensure compliance with company rules and regulations.
  • Provide solutions and set goals to increase profitability.
  • Ensuring that all required paperwork is completed and that no legal issues are being violated.
Special Education Paraprofessional, 08/2013 to 06/2015
Arrive LogisticsRemote, OR,
  • Assists teacher with conducting lessons, managing the classroom and developing materials.
  • Track student progress during the school year and create reports to let parents understand what their children are learning.
  • Empower students through programs designed to enhance their academic and social achievements.
  • Act as a nurturing and encouraging influence for students during lessons.
  • Monitor the classroom and minimize distractions and disruptions.
  • Provided student support through special accommodations, extra assistance and assessments.
  • Monitored student progress and behavior.
  • Implemented behavior redirection methods to address problematic issues.
Carrier Relations Specialist, 07/2012 to 08/2013
JB HuntCity, STATE,
  • Have professional communication both oral and written.
  • Organizational skills and good time management.
  • Ability to adjust to changes in work flow and work processes.
  • Be able to handle a variety of tasks, work at a fast pace and manage stress.
  • Be self-motivated and well organized to perform job duties without frequent detailed instruction.
  • Motivated to work as a team toward common goals and objectives.
  • Ability to document information and make quick intelligent decisions when necessary.
  • Ability to communicate effectively with all parties involved while maintaining a professional attitude.
  • Keep management informed of decisions and or issues that may require manager involvement, further research or communication with other departments or carriers.
  • Have an understanding of basic computer systems and programs.
  • Strong phone and email communication skills.
  • Able to deal effectively and tactfully with drivers and other employees in a fast-paced, stressful work environment.
  • Multi-task effectively while producing quality work.
High School Diploma: , Expected in 2007
Pea Ridge High School - Pea Ridge, AR,

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Resume Overview

School Attended
  • Pea Ridge High School
Job Titles Held:
  • Coordinator II
  • Financial Service Consultant/Loan Officer
  • Special Education Paraprofessional
  • Carrier Relations Specialist
  • High School Diploma

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