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coordinator flight service resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible administrative professional offering outstanding customer service skills and problem-solving abilities developed over a decade years of related experience. Focused on maximizing efficiency and resource utilization to support scalable operations and increase bottom-line profitability. Well-organized, diligent and systematic with natural relationship-building and leadership talents.

Skills
  • Document control
  • File and data retrieval systems
  • Scheduling and calendar management
  • Team oversight
  • Administrative leadership
  • Contract Labor
Education and Training
Randolph-Macon College Ashland, VA Expected in 1999 Bachelor of Arts : International Business And Economics - GPA :
Experience
American Airlines - Coordinator, Flight Service
Reno, NV, 09/2018 - 08/2020

Functions as a critical team member and frontline point of contact for the SFO Flight Service Department; providing administrative and operational support to Flight Attendants and Management, while serving as the liaison with all local and system departments. Effectively manage, prioritize and execute multiple projects concurrently, often times with a sense of urgency, requiring minimal supervision

  • Promote smooth daily operations by swiftly responding to and communicating irregularities, utilizing cross functional collaboration
  • Proactively monitor flights and crew sign-ins, while coordinating with interdependent departments to mitigate potential crew legality issues and ensure smooth daily operations.
  • Manage and assist with employee tablet related activity from assigning devices to troubleshooting, replacing and tracking orders.
  • Maintain Personnel files, exercising confidentiality with all matters.
  • Strategized plans for improving control systems and structures to improve resource utilization.
  • Provide direction and support to flight attendant needs, while processing timely reimbursements, jury duty removals, arranging travel, and dissimenate notifications relating to changes with company and governmental policies and precedures.
  • Managed administrative processes and prepared key reports and documentation.
Goodwill Industries, Inc. - Vocational Support Professional
City, STATE, 09/2016 - 06/2017

Manage, coach, assess and document daily activity and progress of sponsored individuals with disabilities, for the procurement of Government funding, through Goodwill Services. Assisted individuals desiring greater independence and enhanced vocational skills to augment career potential while advancing the overall goals of the Community Missions Program.

Adhered to stringent federal, state and local regulations:

  • Achieved benchmark objectives and outcomes with positive, goal specific communication
  • Coordinated activities with multi-functional departments and external service providers; utilizing all available sources
  • Evaluated and developed individuals’ progress while identifying and implementing strategies to overcome challenges
  • Effectively demonstrated problem solving skills which increased overall productivity of individuals by more than 40%
  • Tracked and reported clients' progress based on observations and conversations.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Documented client progress in charts and logbooks.
  • Transported clients to respective work sites.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Oversaw and planned schedules by coordinating appointment, work routines, recreational activities and family visits.
  • Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
American Airlines - Professional Flight Attendant
City, STATE, 09/2000 - 04/2014
  • Demonstrated effective leadership skills by responding to unforeseen disruptions, mitigating serious situations and resolving passenger issues with diplomacy and respect
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.

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Resume Overview

School Attended

  • Randolph-Macon College

Job Titles Held:

  • Coordinator, Flight Service
  • Vocational Support Professional
  • Professional Flight Attendant

Degrees

  • Bachelor of Arts

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