Determined with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Skills
Plating and Presentation
Delegating Work
PPE Compliance
Quality Inspections
Verbal and Written Communication
Portion Control
Food Preparation
Customer Service Management
Policy Development and Enforcement
Operations Oversight
Records Organization and Management
Budget Control
Sales Promotion
Business Leadership
Team Leadership
Staff Scheduling
Mathematical Calculation and Reasoning
Recruitment and Hiring
Hiring and Onboarding
Problem Anticipation and Resolution
Goal Setting
Decision Making
Nutrition and Diet
Observation Documentation
Mobility Assistance
Output Monitoring and Reporting
Vital Signs Collection
Emotional and Social Support
Needs Determination
Bedsore Prevention
Feeding Assistance
Caregiver Relations
Electronic Recordkeeping
CNA Certification
Infection Prevention and Control
CPR Certification
Heavy Lifting
Work History
10/2021 to Current
CookFountainhead Development – Ester, AK,
Assisted chef with planning easy but elegant appetizers to spark customer interest.
Transitioned between breakfast and lunch service.
Met production requirements for banquet and outlet desserts and breakfast pastries.
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Planned promotional menu additions based on seasonal pricing and product availability.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Ordered and received products and supplies to stock kitchen areas.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Inspected appliances, commercial fryers, and ovens to verify proper working order.
02/2017 to 11/2021
General ManagerVeterans Canteen Service – Albany, NY,
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Developed effective business plans to align strategic decisions with long-term objectives.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
08/2015 to 10/2019
Team MemberKitchen United – Chicago, IL,
Contributed to team success by completing jobs quickly and accurately.
Pursued learning opportunities to advance knowledge and take on leadership position.
Created appealing displays for routine arrangements and special promotions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Operated register to process payments and collect cash payment for order totals.
Continuously checked products for quality assurance according to strict guidelines.
Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Learned all required tasks quickly to maximize performance.
Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
Trained new team members by relaying information on company procedures and safety requirements.
Developed strong cooperative relationships with coworkers and managers.
08/2018 to 04/2019
CNABerkshire Healthcare – Great Barrington, MA,
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Obtained client medical history, medication information, symptoms and allergies.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Transported patients between rooms and appointments or testing locations.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Facilitated personal hygiene management, feeding and ambulation.
Education
Expected in 01/2023 to to
Licensed Practical Nurse Program: Nursing Southern Arkansas University Tech - Camden, AR GPA:
Expected in 05/2016 to to
High School Diploma: Camden Fairview High School - Camden, AR GPA:
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